People Operations Coordinator (On-Site)

UMOM New Day Centers•Phoenix, AZ

2d•$25 - $27•Onsite

About The Position

The People Operations Coordinator is an essential support role within the People Operations team that provides foundational support and helps ensure consistent execution of core HR functions across the organization. This position plays a critical role in maintaining day-to-day operations by supporting administrative processes, responding to employee inquiries, and ensuring accurate and timely handling of People Operations workflows. Working closely with the broader team, the People Operations Coordinator helps drive efficiency, organization, and responsiveness across all areas of People Operations including onboarding, employee support, HR systems, and compliance tasks. This role requires strong attention to detail, a high level of accountability, and a customer-service mindset when interacting with employees at all levels of the organization.

Requirements

Bachelor's degree in human resources, Business Administration, or related field preferred
SHRM-CP or PHR certification preferred at time of hire; must obtain certification within 6 months of hire to maintain employment
Minimum three years of experience, with at least two years of experience in relevant roles
Knowledge of the non-profit sector; experience working with underserved or disadvantaged populations preferred.
Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook.
Proficiency in Applicant Tracking Systems (Knowledge of iSolved Hire a plus) and Human Capital Management (HCM) systems
Ability to find resources to creatively answer and solve technology questions
Valid Level One Fingerprint Clearance Card or the ability to obtain one
Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
Valid AZ Driver's License and a driving record that falls within UMOM's policy
50/100 level of car insurance coverage
High level of attention to detail and ability to multitask.
Excellent communication skills (both interpersonal and written).
Willingness to embrace and actively support the unique culture and values of UMOM
Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
Ability to exercise excellent independent judgment and take ownership of decisions
Ability to think on a broad, systems-level relative to the scope of the position
Ability to work independently and self-manage to achieve goals while being a strong team player
Ability to organize, meet deadlines, prioritize and delegate appropriately
Ability to cope with and embrace change, risk, and uncertainty
Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Nice To Haves

Knowledge of the non-profit sector; experience working with underserved or disadvantaged populations preferred.
SHRM-CP or PHR certification preferred at time of hire

Responsibilities

Provide excellent customer service and act as the first point of contact to employees and external partners for all HR related queries this includes: greeting employees, answering phones, and providing general information and employee support.
Work in tandem with the People Operations Generalist(s) to assist with Employee Onboarding and New Employee Orientation including new hire paperwork, scheduling, and system setup requests.
Assist with tracking and managing incoming requests through internal ticketing systems.
Coordinate special events for People Operations, including but not limited to: Town Hall meetings, employee events, etc. as assigned
Assist with the regular promotion and employee education around benefits offered at UMOM.
Assist with the development, implementation, and promotion of wellness initiatives.
Manage the sourcing and coordination of required trainings for employees across all programs.
Manage the shared People Operations Inbox.
Manage the full recruiting lifecycle across a variety of open roles.
Assist with regular audits to ensure that all employee certifications are obtained, renewed, and recorded in a timely manner.
Coordinates all administrative activities related to the People Operations Team.
Assists with office moves and general office management for new employees.
Maintain and place orders for shirts, business cards, name plates, name badges, etc.
Assist with routine tasks required to administer and execute HR programs including but not limited to benefits and leave; compliance; recruitment and retention; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition and morale; occupational health and safety; and training and development.
Performs administrative tasks for People Operations team, including but not limited to making copies, scanning documents, creating PDFs, etc. as requested.
Maintain and update the HRIS system.