People Experience Specialist (Wayne, NJ)

Getinge•Wayne, NJ

3d•$37 - $39

About The Position

The People Experience Specialist is a key member of the People Experience team responsible for delivering a simple, human, and helpful HR experience. This role supports employees, managers, and HR Business Partners by responding to inquiries related to benefits, payroll, disability and leave management, and HRIS and reporting. In addition to daily support through the HR Helpline (walk in’s, email, phone, and system requests), the People Experience Specialist contributes to our digital transformation by promoting self‑service tools, leveraging AI‑enabled solutions, and identifying opportunities to streamline and improve HR processes. This role blends operational excellence with a human‑centric approach to ensure all stakeholders receive timely, accurate, and empathetic support.

Requirements

Associates’ Degree or equivalent combination of education and relevant work experience.
A minimum of 3 years relevant experience within a Human Resources, and/or Employee Service Center or a Customer Service environment.
Basic knowledge and understanding of benefit plans and administration required.
Basic knowledge of payroll, understanding of check details deductions, pay calculations is required.
Skilled in using HR digital tools such as AI
Must be customer-focused and detail oriented. Demonstrated ability to provide a high level of responsiveness and customer attention and service.
Strong attention to detail.
Proactive and solution-oriented individual that works well in a team environment.
Strong verbal and written communication skills and ability to maintain confidentiality of human resources information and actions.
Strong Microsoft Office skills, including Word, Excel and PowerPoint

Nice To Haves

Experience with HRIS Systems such as UKG and Success Factors products preferred.

Responsibilities

Serve as the first-line contact for employees, managers, and HR Business Partners on questions related to benefits, payroll, disability and leave management, HR policies, and general employment inquiries through email, phone, and case management systems.
Manage day‑to‑day HR operations, including digital onboarding workflows, employee lifecycle transactions (new hires, terminations, transfers, compensation and personal changes), and documentation while ensuring accuracy, compliance, and a positive employee experience.
Leverage technology, automation, and AI‑enabled tools to streamline routine processes, promote self‑service, and improve response times while maintaining human touchpoints for critical or sensitive moments.
Conduct self‑audits and peer reviews to ensure data integrity, compliance, and adherence to established procedures, resolving discrepancies as needed.
Support benefits administration, including enrollments, invoice reconciliation, data audits, and coordination with third‑party vendors for leaves of absence and background screening processes.
Generate and distribute recurring and ad‑hoc HR reports (e.g., employee changes, time‑off reports, overtime, pay calculations) to support business needs and data-driven decision-making.
Contribute to ongoing enhancements in People Experience by identifying opportunities for process improvement.
Participate in policy simplification efforts and support knowledge management through improved documentation and self-service content.
Support the deployment of HR projects and initiatives in collaboration with People & Culture Partners and Global People Processes teams, ensuring local alignment and smooth implementation.
Perform additional responsibilities as needed to support organizational development and evolution, as discussed during the Performance Development Process (PDP).