People Experience Process Optimization Manager

LifeStance Health

23h

About The Position

We are seeking a People Experience Process Optimization Manager, who will be responsible for identifying, designing, and optimizing people-related processes across the employee lifecycle to improve efficiency, consistency, and experience. Sitting within the People Experience organization, this role serves as a strategic partner to HR Business Partners, Talent Acquisition, Onboarding, Learning & Development, and cross-functional stakeholders to reduce friction, enable leaders, and scale people practices as the organization grows. This role acts as a connective force across People teams — translating strategy into practical, experience-centered processes that are intuitive for employees and leaders, operationally sound, and aligned to business outcomes. This role shines by leading cross-functional initiatives, influencing enterprise priorities, and driving meaningful change across the People ecosystem. Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.

Requirements

• Bachelor’s degree or relevant equivalent experience in Human Resources, Healthcare Administration, Business, or related field required.
• 4+ years of experience in process design, continuous improvement, or project management required
• Experience supporting healthcare or behavioral health industries required
• Exposure to M&A integrations required
• Proficiency with HRIS/ATS and reporting tools (e.g., Workday, Salesforce, or similar platforms)
• Qualified candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Nice To Haves

• Excellent organization and time management skills, with ability to handle multiple priorities and stakeholders simultaneously.
• Ability to work with complex data sets
• Strong verbal and written communication abilities.
• High attention to detail
• Confidentiality and professionalism in handling sensitive business and acquisition data
• Collaboration and teamwork
• Operational excellence and follow-through
• Proactive problem-solving and data-driven decision making
• Commitment to equity, inclusion, and the mission of behavioral healthcare

Responsibilities

• Lead the evaluation and optimization of end-to-end people processes across the employee lifecycle.
• Identify friction points, inefficiencies, and experience gaps through data analysis, stakeholder feedback, and employee insights.
• Design streamlined, scalable, and experience-led processes that balance employee needs, leader enablement, compliance, and business impact.
• Document optimized workflows, decision points, and ownership models to drive clarity and consistency across People teams.
• Serve as a thought partner to People Experience leaders to ensure processes are aligned across TA, HRBPs, Onboarding, and L&D.
• Apply a people-centered design lens to ensure processes are intuitive, inclusive, and easy to navigate.
• Partner with HR Operations and systems teams to guide configuration and execution, serving as a Subject Matter Expert to help the People Experience team roll out initiatives and drive adoption.
• Ensure new or evolving people programs are designed with scalability and sustainability in mind.
• Work cross-functionally to bridge People Experience and business stakeholders to support M&A process design and integration to ensure acquired employees experience a clear, consistent transition into LifeStance process and culture.
• Lead change management efforts tied to people process updates, new tools, or evolving ways of working across the employee lifecycle.
• Develop frameworks, playbooks, and enablement materials that help leaders and People teams adopt optimized processes effectively.
• Optimize people processes with a strong focus on leader usability, ensuring managers can spend less time navigating HR complexity and more time leading their teams.
• Support consistent rollout and adoption of changes across the enterprise.
• Measure adoption and effectiveness of process changes and adjust approaches as needed to improve outcomes and experience.
• Define and track success metrics related to process efficiency, experience quality, and workforce health.
• Analyze trends and leading indicators to identify risks and opportunities for improvement.
• Translate insights into actionable recommendations that inform People Experience roadmaps and priorities.
• Support the development of actionable dashboards that provide clear insights into process efficiency, experience quality, and workforce health.

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401k retirement savings with employer match
• paid parental leave
• paid time off
• holiday pay
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level