People Experience Lead

McDonald's • Stafford, VA

402d

About The Position

The People Experience Lead at McDonald's is a pivotal role focused on enhancing the overall employee experience across all restaurants. This position involves collaborating with leadership teams to ensure excellence in hiring, training, and operational systems. The lead will be responsible for fostering a growth-oriented culture, managing customer feedback, and ensuring compliance with service models, ultimately driving the success of ECC Enterprises McDonald's.

Requirements

• High School Diploma or equivalent.
• Strong analytical and problem-solving skills.
• Completed all necessary training material.

Nice To Haves

• Professional marketing or communications experience.
• Outstanding communication skills.
• Ability to work well with the public/network.
• Good business sense and achiever.
• Affinity for sales/marketing.

Responsibilities

• Develop a restaurant culture of growth-minded team members and leaders.
• Maintain vision alignment with the Operator and the leadership team.
• Participate in monthly Operation Team meetings.
• Ensure stewardship systems are implemented throughout the restaurant.
• Create a center of excellence for area of responsibility by leading and implementing innovative systems.
• Develop leaders to operate as a motivated, high-performance team.
• Conduct weekly hiring and orientations within all restaurants.
• Perform discipline for actions that do not meet standards and document accordingly.
• Work with other directors during the hiring process, including resume screening and interviews.
• Ensure all staff members adhere to the ECC Enterprises Handbook.

Benefits

• Equal Employment Opportunity policies.
• Support for employees with disabilities under the ADA.
• Health and safety measures in response to COVID-19.

What This Job Offers

• Job Type: Full-time
• Industry: Food Services and Drinking Places
• Education Level: High school or GED