People Experience Advisor

Mondelēz International•Chicago, IL

About The Position

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. You work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented. How you will contribute When you receive a request that is pertinent to your area of responsibility, you will review and co-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement. What you will bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Operate as the point of contact for Time & Attendance Processes at the site; Establish SOPs and build T&A capabilities within site for managers to own and drive the process Standardize local processes around Leave Management, Time & Attendance and Absenteeism Management Customize and drive PS capability needs for each unit and partner with local teams to drive Capability efforts for all audiences- Front Line Leaders, People Managers as well as core team Lead project governance for the site on PS Workstreams: implement changes, train, report weekly action completed. Act as a role model of Zero loss mindset and principles through effective coaching and development of the team. Partner with business stakeholders to define "Top Losses" related to People Services for the site and develop a roadmap to drive down losses in each area Lead and be Accountable to establish a strong Governance to Review and Control frequent issues at the site related to PS workstreams Travel to MDLZ locations required based on project/ business needs

Requirements

Data and Analytics- Proficient in working with various People data and metrics and deriving insights into trends and causalities to eliminate losses; High Proficiency in MS Excel
Root Cause Mindset- Ability to analyze problems down to the root cause and balance between immediate fixes and developing long term systemic solutions to frequently occuring problems processes and enhance our capabilities.
Stakeholder Engagement- Ability to influence and engage all relevant stakeholders to identify key drivers and enroll in action plans
Design Thinking- Solving problems by prioritizing the consumer's needs and driving an efficient Change Management approach to major interventions at the site
Bachelors Degree preferred
3+ years Human Resource experience
Strong MS Office Skills, advanced Excel skills
Customer Service and/or Customer Experience experience
Ability to analyze data

Nice To Haves

Previous plant experience preferred
Preferred experience with People Services platforms like Service Now, Workday, ADP and/or Time and Attendance Systems

Responsibilities

Operate as the point of contact for Time & Attendance Processes at the site
Establish SOPs and build T&A capabilities within site for managers to own and drive the process
Standardize local processes around Leave Management, Time & Attendance and Absenteeism Management
Customize and drive PS capability needs for each unit and partner with local teams to drive Capability efforts for all audiences- Front Line Leaders, People Managers as well as core team
Lead project governance for the site on PS Workstreams: implement changes, train, report weekly action completed.
Act as a role model of Zero loss mindset and principles through effective coaching and development of the team.
Partner with business stakeholders to define "Top Losses" related to People Services for the site and develop a roadmap to drive down losses in each area
Lead and be Accountable to establish a strong Governance to Review and Control frequent issues at the site related to PS workstreams
Travel to MDLZ locations required based on project/ business needs
ongoing onboarding
local learning delivery
time & attendance (plant)
local query resolution
hourly recruitment (plant outside NA)
PE Advisors in a non-shared service supported country and/or in a plant, will be responsible for delivery of end to end HR services
Provides HR advice and guidance in relation to their BU, empowered to use their judgement and business knowledge to pre-empt any HR concerns and proactively seek solutions
Supports documentation and implements local / country specific policies
Responsible for identifying service issues, proposing improvements and supporting implementing changes
Supports the delivery of projects and initiatives within their country/BU
Responsible for Employee Relations support (where service not provided by SSC)