People & Culture Operations Specialist, National Leadership Development

BDO USA•Grand Rapids, MI

About The Position

The People & Culture Operations Specialist, National Leadership Development supports the delivery and measurement of leadership development programs through operational coordination, stakeholder communication, and data-driven reporting. This role helps to maintain SharePoint sites and content, the Leadership Development email inbox, and maintains the current catalog of leadership development offerings and resources. The position develops and maintains Power BI reports and dashboards that enable course management, session attendance tracking, automated calendar visibility, and program-specific participant reporting. The role produces assessment reporting, tracks progress against timelines, and communicates status updates, and risks, to stakeholders. This role generates program data to support ROI measurement and recommendations.

Requirements

Associate degree, required
One (1) or more years of experience in a training or project support role, required
Power BI Experience: One (1) year of experience creating and maintaining Power BI reports and dashboards, required
Proficiency in Microsoft Office Suite, required
Advanced proficiency in Word, Excel, and PowerPoint, Power BI required
Applies data validation and quality control practices to ensure accurate reporting outputs.
Strong customer service attitude
Professional, direct, and confident demeanor
Ability to work independently on a virtual team
Works harmoniously and effectively with others as a part of a team
Ability to work with all levels of firm personnel to drive results
Ability to balance and prioritize multiple responsibilities
Excellent organizational skills and attention to detail
Ability to work independently with strong problem-solving ability
Ability to complete work with grammatical, mathematical, and typographical accuracy
Thrives under pressure and enjoys a fast-paced environment
Knowledgeable of/familiarity with continuing professional education
Knowledgeable of logistics involved in training delivery
Flexibility for travel as needed

Nice To Haves

Bachelor’s degree, preferred
Major in Computer Science, Business Analytics, Communication, Business, Management, or like field preferred
Experience in a professional services firm, preferred
Experience with training program coordination, preferred
Microsoft Certified: Power BI Data Analyst Associate (PL-300), desired
Experience with SharePoint, preferred

Responsibilities

Develops and maintains Power BI dashboards to support course management and learning program operations
Develops and maintains Power BI automated calendar reporting to support scheduling visibility and resource planning
Generates data on program participation, completion, and assessment data to support ROI measurement and program effectiveness reporting
Produces program status reports in accordance with program timelines and reporting standards.
Communicates assessment completion progress and next steps to stakeholders through status updates and reporting dashboards
Maintains National Leadership Development department and program sites
Reviews department resource pages to ensure content accuracy, consistent formatting, and working links
Creates department resource pages using approved templates, navigation standards, and accessibility requirements
Monitors and maintains the Leadership Development email inbox, including message triage, categorization, and response routing
Assists with development and distribution of internal National Leadership Development communications
Helps update and maintain a catalog of Leadership Development offerings and resources, including program descriptions, eligibility, schedules, delivery formats, and points of contact
Develops and maintains strong relationships with representatives of various business lines
Serves as liaison between internal clients and external resources to ensure client goals are met
Other duties as required