People & Culture Operations Manager

Mission Edge•San Diego, CA

23h•$72,500 - $90,000•Onsite

About The Position

The People & Culture Operations Manager works onsite at the Residential Facility and plays a key role in supporting Stepping Stone of San Diegos compliance, finance, and human resources operations. This position oversees payroll processing, employee benefits, and related HR administrative functions to ensure compliance with local, state, and federal laws, including those established by the Department of Health Care Services (DHCS), the County of San Diego Substance Use Disorder (SUD) Operations Handbook, and other funding and contractual requirements. The Manager serves as a critical bridge between the Finance, Human Resources, and Program departmentsmaintaining accurate records, ensuring proper time and cost allocations, safeguarding confidentiality, and facilitating a culture of accuracy, accountability, and compliance. The People & Culture Operations Manager also leads employee relations and engagement initiatives that strengthen organizational culture and promote a supportive, inclusive work environment. This includes serving as the first point of contact for employee concerns, guiding performance management and corrective actions, coaching supervisors on effective communication and documentation, and leading recognition, milestone, and staff feedback programs that enhance employee satisfaction, retention, and professional growth.

Requirements

Minimum three (3) years of progressive experience in payroll administration and benefits coordination, preferably within a nonprofit or healthcare setting.
Proven proficiency in Paylocity or a comparable HRIS/payroll system.
Strong knowledge of California wage and hour laws, DHCS and County SUD payroll compliance expectations, and federal payroll reporting requirements.
Demonstrated ability to manage confidential and sensitive information with discretion and professionalism.
Excellent organizational, analytical, and communication skills with the ability to handle multiple priorities in a deadline-driven environment.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and HRIS/reporting systems.
Ability to collaborate effectively across departments and with external agencies.

Nice To Haves

Bachelors Degree in Accounting, Business Administration, Human Resources, or related field.
Experience with government-funded programs (e.g., DHCS, Ryan White, HOPWA) and knowledge of cost allocation principles under OMB 2 CFR 200.
Familiarity with nonprofit behavioral health operations and the San Diego County SUD Provider Operations Handbook.
Demonstrated alignment with the organizations mission and values, including commitment to inclusion and community engagement.

Responsibilities

Serve as the first point of contact for employee relations matters, including reporting concerns, initiating/supporting the discipline and corrective action process of managers, and supporting conflict resolution.
Coach and advise supervisors on performance management, documentation, and conducting difficult conversations in alignment with organizational policy and California employment regulations.
Lead and promote employee engagement and culture initiatives, including staff recognition programs, celebrations, milestone acknowledgments, and employee feedback/satisfaction surveys.
Support leadership in fostering a positive, inclusive, and values-driven workplace culture that encourages professional growth, collaboration, and accountability.
Manage full-cycle payroll processing on a bi-weekly basis using Paylocity, ensuring timely and accurate calculation of wages, deductions, garnishments, taxes, and benefits.
Maintain compliance with applicable federal, state, and local payroll and wage laws, including California Labor Code, DHCS, and funder-specific requirements related to staff time allocations and cost reporting.
Administer employee benefits programs, including health, dental, vision, life insurance, long-term disability, and the 403(b) retirement plan through VOYA; serve as liaison between employees and benefit providers.
Oversee onboarding for new hires and interns, ensuring all documentation, Live Scan/DOJ clearances, exclusion/debarment checks, and funding eligibility verifications are complete prior to start date.
Oversee monthly exclusion and debarment checks for all active staff, interns, and contractors, maintaining compliance documentation in accordance with DHCS and County guidelines.
Develop, implement, and maintain policies and procedures related to payroll, benefits, timekeeping, and HR compliance to align with the SUD Operations Handbook, funders, and applicable laws.
Maintain electronic personnel files and records in accordance with HIPAA, 42 CFR Part 2, and confidentiality standards; ensure accuracy and timely updates in HRIS.
Monitor and report employee time and cost allocations for government-funded programs; ensure documentation supports OMB 2 CFR 200 compliance.
Prepare, reconcile, and transmit payroll reports; support quarterly and annual tax filings and audits in coordination with the Finance Department.
Collaborate with the Compliance & Accounting Manager to track and verify completion of employee trainings, licenses, and certifications through the HRIS and other systems.
Provide timely responses and guidance to employees and supervisors on payroll and benefits matters.
Collaborate with management and the Sr. Director of Finance & Operations to implement process improvements in payroll and HR administration.
Perform other related duties as assigned to support organizational operations and compliance.
Provide administrative support to managers, directors, and executive leadership on special projects, task coordination between departments and follow up tasks as assigned.
Maintain organized records, files and administrative systems related to operational, billing, and leadership support functions.
Performs other executive support and administrative duties as needed to support effective organizational operations.