People & Culture Clerk

COVENANT HOUSE NEW ORLEANS•New Orleans, LA

12d•$20

About The Position

Covenant House New Orleans (CHNO) serves youth facing homelessness, survivors of trafficking, and those fleeing dangerous situations. We offer sanctuary, support, and comprehensive services to help young people transition from crisis to independence. Our team is mission driven, compassionate, and committed to the safety, dignity, and empowerment of every young person we serve. POSITION SUMMARY: The People & Culture Clerk (Per Diem/Part‑Time) provides administrative, clerical, and records‑management support to the People & Culture Department, ensuring that all processes uphold the dignity, respect, and well‑being of staff. The role supports accurate employee recordkeeping, data entry, meeting facilitation, and day‑to‑day departmental operations. This role requires strong Excel skills, exceptional attention to detail, and a commitment to service excellence.

Requirements

High school diploma or equivalent required.
2 years of administrative or HR‑related clerical experience required.
Strong proficiency in Microsoft Excel (formulas, data sorting, spreadsheet design).
Proficiency in Microsoft Office Suite and usage of Outlook, Teams, and SharePoint
Familiarity with HRIS /Payroll systems
Ability to maintain accurate records with high attention to detail.
Strong communication skills; ability to provide respectful, clear, supportive interactions.
Ability to work independently, manage time effectively, and handle sensitive information discreetly.
Strong organizational and documentation skills
Excellent communication skills, both oral and written, with the ability to build rapport with youth and collaborate with internal and external stakeholders.
Ability to work independently and prioritize tasks in a fast-paced environment.
Ability to work in a flexible and supportive team environment, maintaining a positive attitude and approach to difficult situations.
Successful completion of background checks and the ability to work flexible hours as needed.
Excellent interpersonal skills, with the ability to build trust and rapport with youth, staff, and external partners.
Strong organizational skills and the ability to manage multiple projects and priorities effectively.
Ability to work collaboratively across departments to ensure integrated care for youth.
All job duties must be performed with reasonable accommodations in compliance with the Americans with Disabilities Act (ADA).
Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform essential job functions.

Nice To Haves

Associates/ Bachelor ‘s degree in business, human resources, or administration preferred.

Responsibilities

Establish and maintain positive, professional, and mentoring relationships with youth and staff, embodying the Covenant House Mission, Principles, and Core Values.
Communicate respectfully, avoiding discriminatory, harmful, harassing, or bullying language or behavior.
Promote a culture of dignity and respect, ensuring all interactions uphold the inherent worth of each individual.
Promote a peaceful, healing environment by utilizing the principles and practices of trauma informed care and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation.
Serve as an initial point of contact for employee inquiries, providing courteous, timely assistance aligned with CHNO values of respect and dignity.
Provide administrative support including data entry, filing, scanning, and electronic document organization.
Maintain and update employee records in digital and physical formats, ensuring accuracy and compliance with data protection standards.
Support the preparation of reports, spreadsheets, and summaries using advanced Excel skills.
Assist with People & Culture correspondences, tracking logs, and document management needs.
Maintaining good customer service
Answering telephone for support while on schedule
Assist in the facilitation, preparation, and setup of All‑Staff Meetings, team meetings and training sessions with materials preparation, attendance tracking, and logistical support.
Support scheduling of interviews, trainings, and internal meetings as needed.
Collaborate with external vendors, stakeholders and CHNO teams to support CHNO mission as directed by the Senior Director of Policy, People and Culture
Participate in regular team meetings and training as required by CHNO.
Work collaboratively, supporting one another, and contributing to a team-oriented environment.
Promote a culture of mutual respect and teamwork among staff.
Assist with routine People & Culture processes such as onboarding paperwork, personnel file completion, and document review.
Update internal databases with new hire information and maintain accurate personnel data.
Support the execution of staff engagement activities and People & Culture initiatives that promote well‑being and belonging.
Support CHNO recruitment processes, posting job vacancies, inviting candidates for interviews, and obtaining references.
Support CHNO supervisors in the management of attendance, by ensuring that the absence reporting procedures are followed.
Provide clerical support for People & Culture and CHNO compliance‑related documentation
Maintain confidentiality of all employee information and ensure adherence to People & Culture compliance standards.
May be required to perform additional duties within the scope of the position as directed
All job duties must be performed with reasonable accommodations in compliance with the Americans with Disabilities Act (ADA).
Reasonable accommodation will be provided to enable qualified individuals with disabilities to perform essential job functions.