People Business Partner

Torchy's Tacos•Austin, TX

8d•Hybrid

About The Position

The People Business Partner serves as a trusted advisor to leaders and team members across Torchy’s — whether that’s in our restaurants or our Support Center. This role combines strategic partnership with hands-on HR support, helping leaders build strong teams, navigate complex situations, and create an environment where people genuinely want to show up and do great work. The People Business Partner brings sound judgment, a working knowledge of employment law, and the ability to handle difficult conversations with care and confidence. Success in this role means being proactive, staying connected to the business, and always keeping the team member experience front of mind.

Requirements

3–5 years of progressive HR generalist or HR business partner experience, or an equivalent combination of education and work experience
Working knowledge of federal and state employment laws
Demonstrated experience conducting workplace investigations and managing employee relations issues

Nice To Haves

Experience supporting both hourly and salaried populations, ideally in a multi-unit, high-growth, or hospitality/restaurant environment
Bilingual (English/Spanish) strongly preferred
Familiarity with UKG Pro, Lattice, or similar HRIS platforms
HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP)

Responsibilities

Strategic Partnership — You will serve as a trusted advisor to leaders, partnering on talent strategy, team health, and people priorities that support Torchy’s growth and culture.
Employee Relations — You will identify, investigate, and resolve team member relations issues in a timely, thorough, and fair manner, keeping leadership informed of elevated or complex situations.
Performance Management — You will coach and advise leaders on performance management, helping them deliver clear feedback and execute improvement plans.
Policy Guidance — You will maintain a strong working knowledge of company policies and procedures and communicate them clearly to help leaders and team members resolve issues effectively.
Retention & Engagement — You will monitor team member trends, flag potential risks, and partner with leaders on actions that support retention and a positive work environment.
People Data & Insights — You will use HR data to identify patterns — such as turnover trends or recurring ER issues — and bring forward recommendations to improve team member outcomes.
Compliance & Recordkeeping — You will ensure documentation is accurate and current, support regulatory reporting requirements, and stay current on employment law changes affecting the business.
Unemployment Claims — You will manage the full cycle of unemployment claims, including reviewing determinations, recommending appeals when appropriate, and representing the company at hearings as needed.
Change Support — You will support people-related needs tied to Torchy’s growth, including new restaurant openings, team transitions, and scaling of HR processes.
Cross-Functional Support — You will partner with People team members across benefits, recruiting, and learning & development to deliver a connected team member experience.
Additional Responsibilities — You will perform other duties as assigned.