We are looking for a People and Organization Service Center Specialist with French for one of our clients. Key responsibilities: • Handle customer inquiries through multiple intake channels (Phone, Webchat & Tickets) following established procedures and service guidelines. • Support customers across different countries while ensuring high-quality service delivery and clear communication. • Resolve issues efficiently by using internal systems, knowledge bases, and documented workflows. • Guide customers on processes, tools, and services to promote first-contact resolution and self-service whenever applicable. • Maintain professionalism during challenging interactions and manage dissatisfied customers with empathy and confidence. • Prioritize daily workload to meet SLA targets, CSAT goals, and productivity metrics while ensuring timely responses to chats and calls. • Work collaboratively with team members and support groups to resolve complex cases. • Monitor open cases and proactively update customers on progress or available workarounds. • Maintain accurate documentation and contribute to continuous process improvement. • Identify recurring issues and support root cause analysis of service failures. • Ensure all customer data is handled according to confidentiality standards and data protection laws (GDPR compliance). • Maintain high accuracy in case documentation and system updates.