Join us today! As a People Advisor, you will provide Tier 1, contact-center support to our people. In this role, you will serve as the first point of contact for employees and managers to deliver self-service support and ensure precise transaction handling and timely inquiry resolution. Your role: Handles moderate inquiries from initial contact to resolution, ensuring a professional and efficient approach, providing advice to customers, and ensuring service level agreements are met to enhance customer satisfaction. You will also ensure timely support to customers by navigating the People Portal and other online tools for completing transactions, offering detailed guidance, troubleshooting issues, and ensuring smooth and effective use of the system. Additionally, provide moderate transactional and administrative services for in-scope People processes, adhering to defined standards and procedures, and performing tasks such as data entry, document processing, and record maintenance accurately and efficiently. Verifies and reviews customer-related data for accurate record-keeping, tracking and documenting issues systematically, and escalating cases needing policy or procedure guidance to appropriate departments for resolution. Identifies potential improvements through LEAN methods, engaging in LEAN process improvement activities, collaborating with team members to propose innovative solutions, and contributing to the continuous improvement of People processes and service delivery. Also, addresses moderate People inquiries and service requests received through various communication channels, such as telephone, email, portal, fax, and mail, ensuring that incoming inquiries are answered in a timely, professional, and efficient manner. Uses own knowledge and skills to mentor other team members, providing guidance and support to maintain a high standard, and helping colleagues to develop their understanding and performance in handling People processes, systems, and policies. Adapts to a changing environment to meet demanding deadlines and timescales, working both as part of a team and on one’s own initiative, effectively prioritizing and organizing workload, and demonstrating strong interpersonal skills and effective listening and communication abilities.