As a People Advisor you are responsible for acting as the main point of contact for employees and managers, delivering self-service support and ensuring precise transaction handling and timely inquiry resolution. Your role includes handling moderate inquiries from initial contact to resolution, ensuring a professional and efficient approach, providing advice to customers, and ensuring service level agreements are met to enhance customer satisfaction. You will ensure timely support to customers in navigating the People Portal and other online tools for completing transactions, offering detailed guidance, troubleshooting issues, and ensuring smooth and effective use of the system. Additionally, you will provide moderate transactional and administrative services for in-scope People processes, adhering to defined standards and procedures, and performing tasks such as data entry, document processing, and record maintenance accurately and efficiently. You will verify and review customer-related data for accurate record-keeping, track and document issues systematically, and escalate cases needing policy or procedure guidance to appropriate departments for resolution. You will also identify potential improvements through LEAN methods, engage in LEAN process improvement activities, collaborate with team members to propose innovative solutions, and contribute to the continuous improvement of People processes and service delivery. Adapting to a changing environment to meet demanding deadlines and timescales, you will work both as part of a team and on your own initiative, effectively prioritizing and organizing your workload, and demonstrating strong interpersonal skills and effective listening and communication abilities.
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Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED