PEO Benefits Support Center Specialist

Acara • West Palm Beach, FL

248d • $28 - $30

About The Position

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in West Palm Beach, FL as a PEO Benefits Support Center Specialist. This role involves managing employee participation in various benefit programs, such as health insurance and ancillary benefits, while providing excellent customer service to employees and field partners. The specialist will educate employees about their benefits, address inquiries, and ensure compliance with regulations. Responsibilities include preparing and processing benefit enrollments, maintaining knowledge of benefit plans, and collaborating with team members to achieve common goals.

Requirements

• High School Diploma or GED.
• Minimum 1 year of Customer service experience.
• Minimum 1 year of Employer Benefits experience.
• Minimum 1 year of experience in PEO.
• Minimum 1 year of experience in Microsoft Products and Prism.

Nice To Haves

• Bachelor's Degree.
• Benefits Licensed.
• Life and Health License.
• Demonstrates strong prioritization and organizational skills.
• Technical Aptitude.

Responsibilities

• Manage employee participation in various benefit programs.
• Communicate details of benefits to employees and address inquiries.
• Provide excellent customer service through various communication mediums.
• Educate employees about benefits, enrollment processes, and choices.
• Research and resolve product and service issues.
• Document information and interactions in applicable systems.
• Ensure compliance with state and federal regulations.
• Maintain knowledge of systems, processes, and changes pertaining to benefit plans.
• Prepare and process benefit enrollments, changes, terminations, and adjustments.
• Participate in the annual enrollment process and training.
• Utilize problem resolution and critical thinking techniques.
• Meet all KPIs through adherence to business schedules and SLAs.

Benefits

• Pay rate: $28.00-$30.00/Hour.
• 40 hours/week.
• Temporary position for 3 months.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED