Pension Benefits Administrator

Conduent HR Services, LLC

4d•$40,320 - $50,400•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Pension Benefits Administrator Remote Pay rate: $19.38-$24.23 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Schedule: An eight-hour shift between 8am-6pm Eastern time We are seeking a dedicated and detail-oriented Pension Benefits Administrator to help ensure client satisfaction and operational excellence. The ideal candidate is highly organized and has experience with Excel. As a Pension Benefits Administrator you will work in a team environment to provide research and detailed answers for plan questions. You will have an impact on the team through the quality of the services or information provided.

Requirements

Must be at least 18 years of age
Must be able to pass a criminal background check
Strong verbal and written communication skills
Ability to navigate and work across multiple systems
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router

Responsibilities

Triaging, researching, and responding to participant issues. (For example: eligibility, calculation detail, Plan provisions, tax and eft inquiries)
Reviewing benefit reports, including Business Requirements Document (BRD), and acting as needed
Completing payment set ups for pension annuities and lump sum payments under the direction of a senior team member
Contributing to projects with direction from a senior team member
Perform complex & non-complex research and data analysis, and provide resolution to inquiries from participants, clients and/or third parties. Provide supporting detail for research.
Acquire and relay relevant information and documentation that will be shared with plan participants/beneficiaries
Maintain knowledge of legal and regulatory changes, trends, and other developments which affect retirement benefits/Plan requirements/SPDs
Confer with team members including leadership to resolve uncommon issues
Perform other duties as assigned and comply with all policies and standards
Respond to customer inquiries, pension verifications, and form reprint requests
Work on records with missing data
Work with banking vendors to assist with participant questions and requests