Pega UI/UX Lead Developer - Vice President

Citi•Irving, TX

48d

About The Position

The Pega UI/UX Lead Developer (Applications Development Technology Lead Analyst - C13) is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. Key Responsibilities: Contribute to complex design projects and has expert Pega7/Pega8/Pega24 knowledge based on in-depth experience and history of successful projects on Customer Service Applications Experience on using Pega GenAI tools for seamless Development. Design and develop end-to-end Pega applications leveraging Pega Rules Process Commander (PRPC), Cosmos, and Constellation design systems to deliver intuitive, efficient, and scalable user experiences. Collaborate with business architects, User Experience (UX) designers, and developers to translate requirements into user-centric designs, workflows, and technical components. Build and configure case types, data models, process flows, decision rules, and UI components ensuring alignment with business objectives and guardrail compliance. Design responsive and accessible user interfaces using sections, harnesses, layouts, and dynamic containers consistent with enterprise UI/UX standards. Implement integrations with external systems using REST, SOAP, and other connectors to enable seamless data exchange and process automation. Apply human-centered design principles through wireframes, prototypes, and usability testing to optimize user journeys and adoption. Ensure performance, maintainability, and reusability through modular rule design, version control, and adherence to Pega best practices. Troubleshoot and resolve User Interface (UI), workflow, and integration issues, ensuring high-quality deliverables across browsers and devices. Participate in Agile/Scrum ceremonies, contributing to sprint planning, estimation, and reviews while ensuring timely delivery. Mentor and collaborate across teams, supporting User Experience (UX) governance, design reviews, and continuous improvement of design and development standards. Manage technical implementation tasks to ensure work is delivered on-time and on-budget. Use Pega7/Pega8/Pega24 architecture, security model, and service interfaces to build effective software solution. Ability to translate complex business requirement into functional technical requirement using requirement gathering sessions and available industry standard tools. Ensures that systems are built for change, are reusable, and are maintainable. Development support and design consultation for development activities. Effectively troubleshoot technical issues as they arise during the project life cycle. Performance monitoring, tuning and optimization. Interaction with the Production Support and Development Teams (Citi and Vendor) to deliver end-user support, defect resolution, etc. To include emergency off-hours support. Interaction with partner development, testing, and support teams to deliver end-to-end solutions. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements

6+ years of relevant experience in application development or systems analysis role, related to Pega
CSSA (Certified Senior System Architect) certification and/or PEGA LSA (Lead System Architect) certification
Knowledge on Pega Smart Investigate/ Customer Service/ Dispute frameworks
Extensive experience system analysis and in programming of software applications
Experience in managing and implementing successful projects
Subject Matter Expert (SME) in at least one area of Applications Development
Ability to adjust priorities quickly as circumstances dictate
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Bachelor's/University degree in Computer Science or related field or equivalent experience
Applicants must be authorized to work in the U.S for this position; Citi will not sponsor applicants for U.S. work authorization for this role.
Candidate must be located within commuting distance or be willing to relocate to the area.
Experience with Pega7/Pega8/Pega24 versions
Working knowledge on Pega Chat
SQL, HTML, and JavaScript experience is preferred
Relational Database Management System (RDBMS) and Web technologies experience
Performance monitoring and tuning experience

Nice To Haves

Master's degree preferred
Domain knowledge of banking is preferred

Responsibilities

Contribute to complex design projects and has expert Pega7/Pega8/Pega24 knowledge based on in-depth experience and history of successful projects on Customer Service Applications
Experience on using Pega GenAI tools for seamless Development.
Design and develop end-to-end Pega applications leveraging Pega Rules Process Commander (PRPC), Cosmos, and Constellation design systems to deliver intuitive, efficient, and scalable user experiences.
Collaborate with business architects, User Experience (UX) designers, and developers to translate requirements into user-centric designs, workflows, and technical components.
Build and configure case types, data models, process flows, decision rules, and UI components ensuring alignment with business objectives and guardrail compliance.
Design responsive and accessible user interfaces using sections, harnesses, layouts, and dynamic containers consistent with enterprise UI/UX standards.
Implement integrations with external systems using REST, SOAP, and other connectors to enable seamless data exchange and process automation.
Apply human-centered design principles through wireframes, prototypes, and usability testing to optimize user journeys and adoption.
Ensure performance, maintainability, and reusability through modular rule design, version control, and adherence to Pega best practices.
Troubleshoot and resolve User Interface (UI), workflow, and integration issues, ensuring high-quality deliverables across browsers and devices.
Participate in Agile/Scrum ceremonies, contributing to sprint planning, estimation, and reviews while ensuring timely delivery.
Mentor and collaborate across teams, supporting User Experience (UX) governance, design reviews, and continuous improvement of design and development standards.
Manage technical implementation tasks to ensure work is delivered on-time and on-budget.
Use Pega7/Pega8/Pega24 architecture, security model, and service interfaces to build effective software solution.
Ability to translate complex business requirement into functional technical requirement using requirement gathering sessions and available industry standard tools.
Ensures that systems are built for change, are reusable, and are maintainable.
Development support and design consultation for development activities.
Effectively troubleshoot technical issues as they arise during the project life cycle.
Performance monitoring, tuning and optimization.
Interaction with the Production Support and Development Teams (Citi and Vendor) to deliver end-user support, defect resolution, etc. To include emergency off-hours support.
Interaction with partner development, testing, and support teams to deliver end-to-end solutions.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
For additional information regarding Citi employee benefits, please visit citibenefits.com.
Available offerings may vary by jurisdiction, job level, and date of hire.

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