Pega Lead Architect/Developer

Verizon Communications • Alpharetta, GA

144d • $120,500 - $231,000 • Hybrid

About The Position

As a Principal Engineer- Emerging Commercial Platforms in CXP Platform organization, you will be responsible to lead, design and deliver projects for the CXP services team and the associated applications including PEGA - CJCM/Decisioning across multiple LOBs. This role will build and maintain APIs/services for clients in the B2C / E2E Workflow space. The responsibilities will include owning the overarching solution, working closely with software engineering teams to build key technical relationships, and driving projects towards success.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in all phases of the Software Development Lifecycle, including system analysis, coding, testing, debugging and documentation.
• Experience with Order Management applications architecture, development, operations & troubleshooting.
• Experience in PEGA case management.
• Experience in Java, J2EE, Web technologies, Design Patterns, OOAD, UML.

Nice To Haves

• Bachelor's or Master's degree in computer science, software engineering, or other related field.
• Pega certification - Pega Certified Lead System Architect (PCLSA).
• Experience in developing web services using technologies such as REST, XML over HTTP and optionally, SOAP.
• Experience developing applications using Spring, Spring boot.
• Experience with large scale transformation efforts.
• Knowledge of Sales, Digital experience and Customer service operations.
• Experience in Clarity, JIRA, Confluence and G-suite.
• Ability to meet deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.
• Understanding of core platforms such as ACSS, POS, and CXP Services.
• Knowledge of North Star Architecture (SOE, SOI, CXP and SOR).
• Working knowledge of VIP/POS BE.
• Familiarity with public cloud technologies.
• Experience in strategically integrating AI technologies into enterprise-wide systems and core business processes to drive efficiency and innovation.
• Experience in Agile methodologies.
• Possess analytical skills to analyze, evaluate identifiable factors and assess a user or client's needs to find the most suitable solution.
• Possess good problem solving skills and provides resolutions to a diverse range of complex problems. Demonstrates organizational, time management and good judgment in selecting methods & techniques for obtaining solutions.
• Good presentation, written, verbal and problem solving skills.

Responsibilities

• Liaising with different business stakeholders, GTS partners groups and lead cross-functional development teams in designing and delivering optimal, high quality software utilizing Pega products, on time and within budgets.
• Bringing the customer journeys together across sales, service & support domains and come up with wholesome and seamless customer experiences.
• Ensuring platform stability; that it is highly performant and fault-tolerant and can handle Iconic load.
• Framing technical architecture guidelines, provide mentor support and guidance to the team and present regular status updates to VCG executive leadership.
• Implementing integrations such as REST, SOAP, File Listener, MQ and Error handling.
• Preventing business disruption by predicting pitfalls & avoiding production issues.
• Developing and implementing new systems and continuously ensuring optimum performance of the systems.
• Leading multiple projects and managing deadlines along with troubleshooting to facilitate effective and efficient resolution of problems.
• Managing systems in a heterogeneous environment and delivering scalable and performant solutions that will drive seamless customer experience.
• Coordinating requirements and product deliverables between offshore team and business SMEs.
• Partnering with different business stakeholders, GTS partners groups and lead cross-functional development teams in designing and delivering major large scale transformation programs such as actualizing the on/offboarding journey, encompassing system/policy/process/human factors from order to bill ( pre-order, order submission, activation, port-in , promo...) on time and within budgets.
• Participating in Tek Talks, Lunch & Learn activities & Hackathons etc., showcasing platform capabilities & coming up with innovative solutions for meeting business demands.
• Overseeing development and prod support including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Providing proactive platform governance is a key responsibility that is required for ensuring system stability and avoidance of system and customer disruption.
• Receiving supervision and occasional guidance on achieving objectives relative to a specific program task, project or initiative. At times, work independently with limited supervision.
• Work with multiple teams consisting of experienced managers, designers, architects, developers, stakeholders, and vendors.

Benefits

• Medical, dental, vision insurance
• Short and long term disability
• Basic life insurance
• Supplemental life insurance
• AD&D insurance
• Identity theft protection
• Pet insurance
• Group home & auto insurance
• Matched 401(k) savings plan
• Stock incentive programs
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Parental leave
• Adoption assistance
• Tuition assistance
• Premium pay opportunities such as overtime, shift differential, holiday pay, allowances
• Up to 15 days of vacation per year, which grows with additional service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees