Pega Lead Architect/Developer

Verizon Communications-posted 3 months ago

$120,500 - $231,000/Yr

Full-time • Senior

Hybrid • Alpharetta, GA

5,001-10,000 employees

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As a Principal Engineer- Emerging Commercial Platforms in CXP Platform organization, you will be responsible to lead, design and deliver projects for the CXP services team and the associated applications including PEGA - CJCM/Decisioning across multiple LOBs. This role will build and maintain APIs/services for clients in the B2C / E2E Workflow space. The responsibilities will include owning the overarching solution, working closely with software engineering teams to build key technical relationships, and driving projects towards success.

Liaising with different business stakeholders, GTS partners groups and lead cross-functional development teams in designing and delivering optimal, high quality software utilizing Pega products, on time and within budgets.
Bringing the customer journeys together across sales, service & support domains and come up with wholesome and seamless customer experiences.
Ensuring platform stability; that it is highly performant and fault-tolerant and can handle Iconic load.
Framing technical architecture guidelines, provide mentor support and guidance to the team and present regular status updates to VCG executive leadership.
Implementing integrations such as REST, SOAP, File Listener, MQ and Error handling.
Preventing business disruption by predicting pitfalls & avoiding production issues.
Developing and implementing new systems and continuously ensuring optimum performance of the systems.
Leading multiple projects and managing deadlines along with troubleshooting to facilitate effective and efficient resolution of problems.
Managing systems in a heterogeneous environment and delivering scalable and performant solutions that will drive seamless customer experience.
Coordinating requirements and product deliverables between offshore team and business SMEs.
Partnering with different business stakeholders, GTS partners groups and lead cross-functional development teams in designing and delivering major large scale transformation programs such as actualizing the on/offboarding journey, encompassing system/policy/process/human factors from order to bill ( pre-order, order submission, activation, port-in , promo...) on time and within budgets.
Participating in Tek Talks, Lunch & Learn activities & Hackathons etc., showcasing platform capabilities & coming up with innovative solutions for meeting business demands.
Overseeing development and prod support including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
Providing proactive platform governance is a key responsibility that is required for ensuring system stability and avoidance of system and customer disruption.
Receiving supervision and occasional guidance on achieving objectives relative to a specific program task, project or initiative. At times, work independently with limited supervision.
Work with multiple teams consisting of experienced managers, designers, architects, developers, stakeholders, and vendors.

Bachelor's degree or four or more years of work experience.
Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Experience in all phases of the Software Development Lifecycle, including system analysis, coding, testing, debugging and documentation.
Experience with Order Management applications architecture, development, operations & troubleshooting.
Experience in PEGA case management.
Experience in Java, J2EE, Web technologies, Design Patterns, OOAD, UML.

Bachelor's or Master's degree in computer science, software engineering, or other related field.
Pega certification - Pega Certified Lead System Architect (PCLSA).
Experience in developing web services using technologies such as REST, XML over HTTP and optionally, SOAP.
Experience developing applications using Spring, Spring boot.
Experience with large scale transformation efforts.
Knowledge of Sales, Digital experience and Customer service operations.
Experience in Clarity, JIRA, Confluence and G-suite.
Ability to meet deadlines, manage multiple projects simultaneously, and to work in a fast-paced, dynamic, customer and team-oriented work environment.
Understanding of core platforms such as ACSS, POS, and CXP Services.
Knowledge of North Star Architecture (SOE, SOI, CXP and SOR).
Working knowledge of VIP/POS BE.
Familiarity with public cloud technologies.
Experience in strategically integrating AI technologies into enterprise-wide systems and core business processes to drive efficiency and innovation.
Experience in Agile methodologies.
Possess analytical skills to analyze, evaluate identifiable factors and assess a user or client's needs to find the most suitable solution.
Possess good problem solving skills and provides resolutions to a diverse range of complex problems. Demonstrates organizational, time management and good judgment in selecting methods & techniques for obtaining solutions.
Good presentation, written, verbal and problem solving skills.

Medical, dental, vision insurance
Short and long term disability
Basic life insurance
Supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home & auto insurance
Matched 401(k) savings plan
Stock incentive programs
Up to 8 company paid holidays per year
Up to 6 personal days per year
Parental leave
Adoption assistance
Tuition assistance
Premium pay opportunities such as overtime, shift differential, holiday pay, allowances
Up to 15 days of vacation per year, which grows with additional service

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