Peer Warmline Specialist - CPRC or CPSS

Common Ground • Pontiac, MI

417d • $38,480 - $38,480 • Remote

About The Position

The Peer Warmline Specialist at Common Ground is a remote position focused on providing peer support to individuals in crisis. The role involves assisting callers in developing coping skills and wellness plans, connecting them to necessary resources, and maintaining confidentiality while documenting interactions. This position is essential in helping individuals navigate crises related to mental health, substance use, and other challenges, contributing to the organization's mission of offering hope and recovery.

Requirements

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• MDHHS Certified Peer Support Specialist
• Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

Responsibilities

• Login to helpline applications
• Accept incoming calls, chats and/or texts
• Support callers to develop their own coping skills and wellness plans
• Connect callers to the MiCAL crisis line, as needed
• Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
• Document each encounter while in-call
• Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned

Benefits

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
• Competitive wages

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED