Peer Support Specialist (Certification Required)

Elevance Health

6d • Remote

About The Position

The Wellness & Recovery Specialist is responsible for care coordination activities focused on the Wellness and Recovery of members. Location: Virtual: This role enables associate to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Candidates must reside in Tennessee

Requirements

• Requires AA/AS and minimum of 2 years of experience in health services or behavioral health field or in a peer support services role; or any combination of education and experience, which would provide an equivalent background.
• Peer Specialist Certification required.
• Candidates must reside in Tennessee

Nice To Haves

• One year experience working as a Peer Support Specialist, after receiving certification, or related equivalent experience.
• Experience working with computers toggling back and forth through multiple screens.
• Experience with researching resources.
• Telephonic customer service.
• Knowledge of the Recovery process and the ability to facilitate recovery using established standardized mental health processes.
• Knowledge and skill to teach and engage in basic problem-solving strategies to support individual clients in self-directed recovery.
• Knowledge of the signs and symptoms of mental illness & substance use disorders.
• Knowledge and skills sufficient to use community resources necessary for independent living and ability to teach those skills to other individuals with severe mental illness.
• Knowledge of how to establish and sustain self-help (mutual support) and educational groups by soliciting input from the mental health consumers on their strengths and interests.
• Proven experience in health coaching and motivational interviewing techniques.
• Demonstrated ability to work proficiently across multiple computer platforms simultaneously.
• Excellent typing skills with attention to detail.
• Strong communication skills, both written and verbal.
• Knowledge of care-coordination and case management concepts strongly preferred.
• BA/BS or MBA preferred.

Responsibilities

• Identifies opportunities for engagement of members and their families in forming a supportive, recovery network.
• Develops and implements provision of psychiatric discharge planning education at Recovery and Resiliency sites.
• Collaborates with Stabilization Teams as a member advocate in discharge planning education, resolution of barriers, and service transitions.
• Acts as a resource for staff on decision making and problem solving.
• Initiates and maintains contact with assigned individuals and providers to determine member's response to services.
• Teach and role model the value of the member’s recovery experience.
• Models effective coping techniques and self-help strategies.
• Serve as a recovery agent by providing and advocating for recovery-based services to assist the members in daily living.
• Identify opportunities for engagement of members in forming a supportive, peer recovery network.
• Assist members in working with their case manager or treatment team in determining the steps he/she needs to take to achieve these goals and self-directed recovery.
• Assist members in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups.
• Initiates and maintains contact with assigned members to determine members’ engagement and response to services.
• Assist members understand Peer Recovery resources available within the local community.
• Assist members in identifying recovery resources, supports, remove barriers, and facilitate connections in the local community.
• Collaborates with interdisciplinary teams as a member advocate in discharge planning education, resolution of barriers, and service transitions.
• Acts as a resource for staff on decision making and problem-solving as it relates to the peer role.
• Utilize tools such as the Wellness Recovery Action Plan (WRAP) to assist clients in creating their wellness and recovery plans.
• Assist clients in developing empowerment skills and combating stigma through self-advocacy.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree