Peer Support Specialist - Emergency Services
About The Position
Northwestern Counseling & Support Services (NCSS) is seeking an empathetic, grounded, and community-minded Peer Support Specialist to join our Emergency Services Team. This role is built on the power of lived experience and the belief that genuine connection can be transformative for individuals navigating moments of crisis, trauma, or acute stress. As a Peer Support Specialist, you will use your own lived experience to build trust, reduce stigma, and offer meaningful emotional support to individuals in crisis. You’ll listen deeply, share your story appropriately, and provide reassurance and stability when people need it most. Your work will include offering immediate support during and after crises, helping individuals identify strengths, set personal wellness and recovery goals, and develop coping strategies that feel achievable and empowering. A key part of the role involves helping people navigate the complex systems that often intersect during challenging times, whether that’s mental health, financial, legal, or community resources. You’ll stay engaged with individuals after traumatic events, encourage connection with available supports, and advocate to ensure their needs and concerns are heard. You will also maintain clear and confidential documentation and collaborate closely with supervisors, treatment teams, crisis responders, law enforcement, and community partners to ensure a coordinated and compassionate response. The ideal candidate brings personal experience that reflects the challenges commonly faced in emergency or crisis situations, particularly related to mental health or trauma. Strong interpersonal skills, empathy, and the ability to remain calm and exercise sound judgment during high-stress encounters are essential. You should be comfortable working as part of a multidisciplinary team, maintaining professional boundaries, and managing your time and documentation effectively. This position is a meaningful opportunity to help others feel seen, supported, and safe—while working with a team dedicated to high-quality, person-centered emergency services. If you are passionate about using your lived experience to make a difference during some of the most difficult moments in a person’s life, we encourage you to apply. At NCSS, we offer a comprehensive benefits package that includes perks such as medical and dental coverage, an employer-matched retirement plan, and educational support. Additionally, for those who qualify, this position provides an opportunity for $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period. We invite you to become a valued member of our team at NCSS, a 2025 Best Places to Work in Vermont! EOE Hiring rate is based on experience, education, and internal equity. Final compensation will be determined in accordance with NCSS policy and applicable laws.
Requirements
- High School Diploma or equivalent, with relevant lived experience.
- Strong interpersonal skills, empathy, and the ability to remain calm and exercise sound judgment during high-stress encounters are essential.
- Comfortable working as part of a multidisciplinary team
- Maintaining professional boundaries
- Managing your time and documentation effectively.
Nice To Haves
- Associates or Bachelors Degree preferred.
- The ideal candidate brings personal experience that reflects the challenges commonly faced in emergency or crisis situations, particularly related to mental health or trauma.
Responsibilities
- Offer immediate support during and after crises
- Help individuals identify strengths
- Set personal wellness and recovery goals
- Develop coping strategies that feel achievable and empowering
- Help people navigate the complex systems that often intersect during challenging times, whether that’s mental health, financial, legal, or community resources
- Stay engaged with individuals after traumatic events
- Encourage connection with available supports
- Advocate to ensure their needs and concerns are heard
- Maintain clear and confidential documentation
- Collaborate closely with supervisors, treatment teams, crisis responders, law enforcement, and community partners to ensure a coordinated and compassionate response
Benefits
- Medical coverage
- Dental coverage
- Employer-matched retirement plan
- Educational support
- $5,000 in student loan forgiveness upon the successful completion of your 6-month introductory period (for those who qualify)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
