Peer Review Manager

WalkMe•Raleigh, NC

13d•Hybrid

About The Position

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's featuresâguidance, engagement, insights, and automationâemployees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. WalkMe is looking for a results-driven Peer Review Program Manager to join us as a part-time contractor. In this role, you will be the primary driver of our presence on Gartner Peer Insights (GPI) and G2. Your mission is twofold: aggressively scaling our high-quality review volume to maintain Leadership in the Digital Adoption Platform category, and expand our presence in other strategic categories within the AI and Learning tech spaces. You aren't just "managing" profiles; you are architecting a strategic engine that turns customer advocacy into powerful sales and marketing assets.

Requirements

Proven Track Record: At least 3 years of experience in Customer Advocacy/ Peer Reviews specifically managing G2 and Gartner Peer Insights programs for B2B SaaS companies.
Platform Expertise: Deep familiarity with G2âs Seller Solutions and Gartnerâs Vendor Portal.
Strategic Thinking: Ability to look beyond "review counts" to understand how reviews influence the Gartner Magic Quadrant and G2 Grid positioning.
Communication: Exceptional writing skills for creating enablement content and "white-glove" outreach to executive-level customers.
Cross-Functional Relationship Building: Proven ability to build rapport and collaborate with Customer Success, Sales, and Field Marketing teams to identify advocacy opportunities and seamlessly integrate review generation into the existing customer journey and event calendar
Independence: This is a contractor role; we need a self-starter who can manage timelines and cross-functional stakeholders with minimal oversight.

Responsibilities

Gartner Peer Insights: Execute a high-velocity campaign to close the volume gap with competitors and ensure WalkMe maintains category leadership.
G2: Maintain a steady cadence of reviews to protect our #1 leadership position across all relevant DAP categories.
Asset Magnification: Transform raw reviews into high-impact marketing and sales enablement assets that elevate WalkMeâs market authority.
Category Expansion: Establish WalkMeâs presence in categories beyond DAP, such as Learning Tech and AI.
Program Management: Own the end-to-end lifecycle of peer reviews for G2 and GPI, including profile maintenance, review moderation, and incentive management.
Event Integration: Partner with Field Marketing to build and run onsite review initiatives at major industry events and WalkMe user conferences.
Sales Enablement: Develop and distribute tangible assets (e.g., "Voice of the Customer" one-pagers, G2 Comparison grids, social proof snippets) for the global sales team.
Strategic Design: Collaborate with Customer Marketing and the Head of AR to evolve the Peer Review strategy, ensuring it aligns with broader analyst relations and brand goals.

Benefits

Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMeâs annual Wellness Month every Julyâbecause your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!
SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.

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