wk) - Community Resources

City and County of Denver•Denver, CO

14d•$24 - $30•Onsite

About The Position

DPL is currently hiring for one Peer Resource Navigator/Program Support position, who will provide direct customer service and assist with program facilitation and behind-the-scenes administrative and organizational tasks. This role is a mix of directly supporting customers (approximately 18 hours per week) and performing behind-the-scenes work (approximately 22 hours per week). These hours are approximate, and this role may be required to fill additional frontline hours to cover staff vacations or call-outs as needed. This position is perfect for an experienced Peer or Resource Navigator who is interested in, or experienced in, implementing programming and facilitating events/operations to support vulnerable populations. As a Peer Resource Navigator, you will provide information, support, referrals, and assistance to customers experiencing homelessness, mental health or substance use challenges, and other under-resourced adults. Your responsibilities will include managing the resource center desk and supplies, providing peer support, guiding resource navigation, roaming the library and conducting check-ins, running programs, and regularly de-escalating incidents and managing crises in the public library setting. You will be responsible for tracking all customer interactions, inputting data, developing and leading training, writing documents, and meeting deadlines, all while providing outstanding internal and external customer service, embodying our value of welcoming, and setting clear boundaries with both staff and customers. A high level of self-confidence is essential, as you will be introducing yourself to customers and engaging with them proactively on a daily basis. As Program Support, you will implement programming identified by department leadership in collaboration with the Community Resource team. Your role will involve essential behind-the-scenes tasks for the smooth operation of programming that supports vulnerable customers. This includes organizing and managing supplies, coordinating schedules of resource providers in the Community Resource Center, and handling communications. You may also track attendance, prepare materials, and ensure all logistical aspects are in place for successful program delivery externally and internally (staff training). Overall, you will play a vital support role in facilitating effective, engaging programming for people experiencing homelessness and other life challenges. No matter which role you are performing, our team members serve as an intermediary resource and role model for library staff, helping them work effectively with customers facing complex challenges. You will collaborate with community members and partner agencies to address systemic issues affecting at-risk customers who frequent Denver Public Library locations.

Requirements

Resiliency related to adverse life experiences in any of these areas: homelessness and/or housing instability, mental health, substance use, etc.
Knowledge of resources and social services available in the Denver area
Ability to address the needs of people experiencing homelessness and housing instability, mental health or substance misuse challenges, and other vulnerable populations
Ability to provide strong, dedicated, and compassionate service in a fast-paced environment
Ability to thrive in a working environment with constant public contact with people from all backgrounds and age groups.
Ability to take initiative and work independently
Ability to establish and maintain effective relationships with customers, library staff, community, City agencies, and the public
Ability to model a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with customers, coworkers, and the community
Ability to communicate effectively with a wide variety of audiences, both verbally and in writing
Ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner
Ability to exercise reasonable and professional judgment.
Ability to use extensive workplace technology including email, internet, databases, and other software
Experience and understanding of Trauma-Informed Care
Willingness to be trained in administering Naloxone (Narcan)
Experience and understanding of working with a diverse, urban population
A sincere desire to support customers from all walks of life and improve our community
A high level of organization.
A desire to work directly with the public and complete behind-the-scenes tasks.
Excellent verbal and written communication skills.
Possession of a high school diploma, or GED, HiSET or TASC Certificate
Two (2) years of formal or informal experience in performing intake or collecting information. Including understanding client strengths and community needs and/or providing referrals for assistance

Nice To Haves

Fluent in a second language strongly preferred (Spanish)
Strong computer skills

Responsibilities

Provide information, support, referrals, and assistance to customers experiencing homelessness, mental health or substance use challenges, and other under-resourced adults.
Manage the resource center desk and supplies
Provide peer support
Guide resource navigation
Roam the library and conduct check-ins
Run programs
Regularly de-escalate incidents and managing crises in the public library setting.
Track all customer interactions
Input data
Develop and lead training
Write documents
Meet deadlines
Implement programming identified by department leadership in collaboration with the Community Resource team.
Organize and manage supplies
Coordinate schedules of resource providers in the Community Resource Center
Handle communications
Track attendance
Prepare materials
Ensure all logistical aspects are in place for successful program delivery externally and internally (staff training).
Collaborate with community members and partner agencies to address systemic issues affecting at-risk customers who frequent Denver Public Library locations.

Benefits

Four (4) Medical Plans, Dental, Vision Insurance
Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays
CARE Bank, Family Leave Benefits
Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program
Learning and Development Opportunities; Courses and Career Development Resources
EcoPass (unlimited free RTD bus/train rides)

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