Peer Navigator

Pioneer Human Services•Spokane, WA

2d•$21 - $27

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Peer Navigator with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. What We Offer At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance. The Peer Navigator assists in providing the most accessible and highest quality comprehensive customer service to individuals and families seeking services in Spokane County. This position works to connect participants to available resources within the community, accurately collects client information and demographics, and assists service seekers in creating SMARTT goals to inspire healthy and productive living. The Peer Navigator Program and Workforce Development teams work side-by-side with the community to take on the biggest, most complex issues. The Peer Navigator should provide recovery-based supportive services, utilizing lived experience from previous justice involvement. The role will be primarily focused on promoting case management goals, empowering program participants, providing education on resources, and personal assistance in accessing services. Special knowledge in de-escalation, mental health management, substance use recovery and navigating public systems is critical.

Requirements

High School diploma/GED
Lived experience, defined as a current or past recipient of behavioral health services and/or with current or past involvement in the criminal legal system or in active recovery, and able to provide appropriate case management and support services to program participants without impairing their ability to remain in active recovery
Must have a valid driver’s license, personal auto insurance, and a driver's abstract/driving record acceptable to Pioneer’s auto insurance company. Employee must meet requirements of Pioneer’s approved driver policy and guidelines.

Nice To Haves

Previous case management experience
Experience with Microsoft Office Suite products

Responsibilities

Provide outreach and intensive case management services for assigned participants
Maintain a participant caseload within the uniform program standards.
Develop and maintain a working relationship with crisis stabilization facilities, crisis responders, Evaluation and Treatment facility staff, DSHS workers, Substance Use Disorder treatment providers, mental health providers, health care providers, shelter providers, landlords, withdraw management centers, assessment center staff, protective or representative payees, and other community programs which may support participants.
Provide structured Intensive case management services consistent with program policies.
Engage participants in the community, at referral locations, or service provider facilities
Assist participants with housing, benefits, and access to community resources
Advocate for participants within public systems and with service providers
Maintain accurate documentation and participant records

Benefits

Medical
Flexible spending
Dental
Vision
Life
AD&D
Disability
Dependent Daycare Flexible Spending
Tuition assistance (100% for bachelor's, 50% for graduate programs)
Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
Employee recognition programs
Public transportation discount
Employee assistance program (EAP)