Peer Navigator - Remote

Akido

23h•Remote

About The Position

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. As a Peer Navigator, you’ll be a caller’s consistent, human anchor—helping people move from “I need help” to “I’m connected and staying connected.” In this role you will run structured clinical intakes using Scope (Akido’s clinical AI), and you’ll also drive navigation, follow-up, and retention. You’ll work tightly with SUNs, prescribers, and operational teammates to move callers rapidly into appropriate substance use care.

Requirements

Experience working for a warmline and/or SUD program (1+ year strongly preferred).
Comfort performing structured clinical intake workflows and following protocols/scripts (Scope training provided, but baseline competency expected).
Strong phone presence and ability to build trust quickly with high-acuity callers.
Fluency with harm reduction and trauma-informed engagement.
High reliability, strong attention to detail, and excellent documentation discipline.
Able to work fast without cutting corners—tight turnaround times, multiple concurrent follow-ups.

Nice To Haves

Motivational Interviewing / SBIRT training or experience.
Bilingual Spanish.

Responsibilities

Warmline engagement & support: Provide empathetic, structured support to callers seeking help for substance use and related needs; de-escalate and maintain rapport.
Clinical intake in Scope: Conduct clinical intakes using Scope, following Akido protocols, scripts, and decision support (e.g., history, substance use patterns, prior treatment, meds/allergies as applicable, risk/safety screening, readiness, goals).
Rapid care coordination: Coordinate next steps based on intake outcomes—handoff to SUN/prescriber workflows, scheduling, pharmacy logistics (as applicable), and linkage to treatment programs.
Care navigation: Connect callers to the right level of care (MAT access, outpatient, detox/residential referrals, counseling, harm-reduction services, basic needs).
Barrier-busting: Troubleshoot obstacles (phone access, transportation, appointment reminders, documentation needs, benefits navigation support as applicable).
Follow-ups & re-engagement: Run structured outreach for missed connections/no-shows; support retention and continuity until the handoff is stable.
Safety protocols: Identify red flags and warm-transfer to crisis services/EMS when indicated, following Akido escalation protocols.
Documentation & quality: Document intakes and follow-ups accurately and on time in Scope and other Akido systems; participate in QA, coaching, and continuous improvement.
Team collaboration: Coordinate tightly with SUNs and prescribers; contribute to daily huddles and process improvements.