Peer Navigator, Street Medicine (Anaheim, CA)
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About The Position
At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems. Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks. The Peer Navigator supports members who are experiencing or are at risk of experiencing homelessness with managing their own health in the Anaheim, CA area. This role is crucial in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing and resource navigation, and the relaying of shared experiences. The Peer Navigator will build rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes. They will coach members to create and implement strategies that minimize risks associated with identified common health conditions and behaviors. This includes connecting members to appropriate programs to address barriers to care and enhance compliance. The Peer Navigator will link members to local, county, and state services/resources, follow up with members, and serve as a member advocate, delivering their medications and other supplies as needed. Regular outreach to onsite patients at the Nav Center as well as offsite patients will be conducted to provide support for medical needs. Additionally, the Peer Navigator will provide accompaniment and support to patients for their medical, dental, and other appointments. Collaboration with staff of the Navigation Center and HIA team members for care management of patients is essential. The role also involves introducing tools to promote self-management and self-efficacy, completing all required organization and health plan specific documentation in a timely fashion, and scheduling encounters based on member's acuity level using the Healthcare in Action electronic health record system. The Peer Navigator will work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care, actively supporting the achievement of HIA's Vision and Goals, particularly housing placement for unsheltered members. This position is a patient-facing role and may involve differential pay.
