Peer Navigator/Front Desk (School Health):

VIP Community Services • Bronx, NY

117d • $45,000

About The Position

The Peer Navigator will provide concrete services geared toward assisting children and/or their guardians. The Peer Navigator will provide peer support to engage the individual on a continuum of care to help the individual achieve and maintain motivation for continuing their care while maintaining recovery from substance abuse and mental illness.

Requirements

• HS Diploma or equivalent.
• Minimum two years of related work experience.
• OMH Peer Certification or Family Peer Specialist Certification preferred.
• Knowledge of behavioral health services.
• Strong organizational, communication, and interpersonal skills.
• Computer Skills - Using computers and computer systems to set up functions, enter data, or process information.
• Documenting/Recording Information - Entering, transcribing recording, storing, and maintaining information in written or electronic form.
• Ability to speak, read and write the English language.

Nice To Haves

• Bilingual English/Spanish preferred.

Responsibilities

• Schedule, maintain and manage all appointments for Providers.
• Re-schedule all 'No Show' appointments daily.
• Cancel and reschedule all appointments when a Provider calls out.
• Update all patient demographic and structured data as required daily.
• Keep track of all patients waiting to be seen.
• Check client insurance status daily and update insurance status in ECW.
• Scan/make a copy of the patient's insurance card/ID into their ECW chart.
• Answer all incoming calls and route them appropriately.
• Manage and control confidential documents including personnel, in/outgoing correspondences, and institutional and historical documents.
• Collect co-payments and prepare deposits for finance.
• Scan all labs and all patient documents into the patient ECW account daily.
• Coordinate and order supplies necessary for department operation.
• Email all residential counselors before 3 pm, and call residences/clients two days before scheduled appointments.
• Perform general office duties, including filing incoming correspondence, dissemination of information to appropriate parties, and maintaining files that contain patient applications by office procedures.
• Ensure confidentiality of records is maintained as per regulations.
• Serve as a liaison between Wellness Services and school personnel.
• Maintain good working relationships with all staff, clients, and visitors.
• Perform additional duties as assigned by the Program Director.
• Attend all meetings and annual in-services as required or mandated.

Benefits

• Salary of $45,000 annually.

What This Job Offers

• Industry: Heavy and Civil Engineering Construction
• Education Level: High school or GED
• Number of Employees: 251-500 employees