Peer Agent

Detroit Wayne Mental Health Authority•Detroit, MI

12h

About The Position

Under the general supervision of the Customer Service Engagement Manager, the Peer Agent provides an enhanced level of support to persons and families of those in the behavioral health system. The Peer Agent will draw on personal experiences while offering hope and support to the families and members they encounter.

Requirements

Knowledge of DWIHN policies, procedures and practices.
Knowledge of the DWIHN provider network and community resources.
Assessment skills.
Evaluation skills.
Organizational skills.
Communication skills.
Active Listening skills.
Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
Teamwork Skills [https://zety.com/blog/teamwork-skills].
Ability to communicate orally.
Ability to communicate in writing.
Ability to work effectively with others.
Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
Judgement/Reasoning ability.
One (1) year of professional experience in a behavioral healthcare or mental health setting.
A valid State of Michigan Driver’s License with a safe and acceptable driving record.

Nice To Haves

The ideal candidate would be certified or working to achieve specialty certification as a Certified Peer Support Specialist as defined by DWIHN and able to draw from their lived experience within the behavioral health system.

Responsibilities

Cultivates and develops peer opportunities within the DWIHN System of Care.
Uses and demonstrates personal recovery experiences to offer hope, encouragement and reassurance to the families and members served.
Fosters connections and rapport with people. Support may include individual and group peer support, recovery planning, goal setting, and help with navigating the mental health service system.
Encourages and assists the people we serve to become active participants in their treatment and encourages self-advocacy, wellness, and recovery.
Cultivates peers to assume greater responsibility.
Helps to identify peer’s strengths, talents and abilities.
Supports members with developing self-help, crisis/coping and social skills.
Connects peers with needed resources.
Serves as a Research aide assisting in the fulfillment of Performance Improvement Plan (PIP) which includes training members on Individual Plan of Service (POS) and Person Center Planning (PCP) and provides follow-up for process improvement planning.
Participates in DWIHN Constituents’ Voice Advisory Group, Community Outreach fairs, consumer meetings, focus groups, DWIHN Walk A Mile In My Shoes, NAMI Walk; and other community outreach programs and meetings as needed.
Serves as an advocate for people with Intellectual and Developmental Disabilities (I/DD).
Develop partnerships with community-based organizations that serve people with Intellectual and Developmental Disabilities.
Manages surveys and training of advocates.
Supports and promotes a recovery focused environment with all assignments and advocacy initiatives of the Detroit Wayne Integrated Health Network (DWIHN).
Participates as assigned in clinical and staff meetings and serves on other organizational committees as appropriate.
Participates in the person-centered planning process as requested by the people that we serve.
Works with program leadership to implement programmatic changes by utilizing evidence-based practices to improve the quality of our services and outcomes.
Works as part of the interdisciplinary team to provide the best possible care and/or treatment for everyone.
Works with DWIHN departments assisting with departmental functions.
Performs related duties as assigned.