Peer Advocate (Part-time, SCAN Temp)

SCAN Health Insurance

4d • $18

About The Position

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. Job Description Peer Advocate (SCAN Temp) Part-time temporary position (approx. 3–6-month assignment) Must be available for virtual training the first week Must be a current Scan Health Plan member The Job Support members that are at risk for specific health conditions to manage their own health. Through peer support and the relaying of shared experiences, assist to educate and motivate behavior changes to improve health outcomes and quality of life.

Requirements

• High School Diploma or equivalent Preferred.
• Current SCAN Membership, required.
• Must be proficient with operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• Excellent communication skills including the ability to articulate one’s own personal SCAN membership experience.
• Strong interpersonal skills, as well as strong written and verbal communication skills.
• Ability to work independently as well as part of a team.
• Strong organizational skills.
• Ability to work in a fast, loud and changing environment

Responsibilities

• Make outbound calls to SCAN members based on identified health inventions or quality initiatives.
• Build rapport with members by communicating personal experiences as a SCAN member and peer to enhance the effectiveness of health education and increase likelihood of positive behavior change.
• Coach members to create and implement strategies that minimize risks associated with the identified common health conditions.
• Encourage and provide assistance to members who may encounter obstacles to seeking care.
• Document all required information in the care management system during phone calls with members.
• Maintain client confidence by keeping information confidential.
• Utilize department job aids and training materials.
• Actively support the achievement of SCAN's Vision and Goals.
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned.

Benefits

• An opportunity to become part of a team that makes a difference to our members and our community every day!
• A competitive compensation and benefits program
• An annual employee bonus program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year
• Excellent Retirement Savings program
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED