Peer Advocate (TEMP)– FlexStaff
About The Position
Performs diversified administrative support, coordinative and/or secretarial duties related to the functional and/or operational needs of department and Department Head. Schedule: Monday 9am-5pm , Tuesday 8am-4pm, Wednesday 9am-5pm, Thursday 10am-6pm, Friday 8am-4pm Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health. Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care. Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient centered care coordination. Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services. Identifies and tracks patients discharged from the inpatient service or the emergency department. Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods
Requirements
- High School Diploma or equivalent, required.
- 2 years administrative experience, required.
- Working knowledge of Microsoft applications (Word, Excel, PowerPoint), required.
- Ability to exercise independent judgment and employ basic reasoning skills.
- Ability to communicate effectively.
- Must be able to travel to various locations
Nice To Haves
- A Bachelors degree Preferred
- Previous Administrative Office experience, strongly preferred
- Bilingual English/Spanish Speaking preferred
Responsibilities
- Performs diversified administrative support, coordinative and/or secretarial duties related to the functional and/or operational needs of department and Department Head.
- Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
- Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care.
- Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
- Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient centered care coordination.
- Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
- Identifies and tracks patients discharged from the inpatient service or the emergency department.
- Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan.
- Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods
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What This Job Offers
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
