Peer Advisor - Upward Bound Pool

Houston Community College

142d

About The Position

Under the direct supervision of the TRIO, Upward Bound Director the Peer Advisor (PA) plays a crucial role in the Upward Bound student services by performing a wide variety of tasks that support the department’s mission.

Requirements

• High school diploma or equivalent required. Associate’s degree preferred.
• Two (2) general office experience required, three (3) years preferred.
• Bilingual (English/Spanish) preferred.
• Proficiency in Microsoft Office applications.
• Good oral and written communication skills.
• Positive attitude and energy.
• Ability to meet deadlines and work independently.
• Ability to value and communicate/work with a variety of personality types.
• Ability to lead and follow directions.
• Effective interpersonal and small-group communication skills.
• Ability to work as an effective and productive team member.
• Must be able to work daily during the between 8 to 19.5 hours each week.
• Occasional weekend or evening will be required during the academic year.

Responsibilities

• Provide exceptional customer service while acting as the first point of contact for Upward Bound Program student services.
• Answer incoming telephone calls, online chats and in person inquiries from students, parents, and members of the campus community.
• Act as a paraprofessional during New Student Welcome, interacting with new students and family members during presentations and workshops as well as individually.
• Teach students how to navigate resources and services, one-on-one and during group workshop.
• Participate in informational panels and presentations on advising issues and services.
• Serve on a student advisory board and recruitment board (participating in advisor interviews).
• Facilitate workshops to help students explore majors, registration help, etc.
• Assist with Upward Bound quarterly newsletters and announcements.
• Make copies, file, send/sort mail and email, and assist with large mailings, upload student information in student data software.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED