Peer Advisor - Upward Bound Pool

Houston Community College
142d

About The Position

Under the direct supervision of the TRIO, Upward Bound Director the Peer Advisor (PA) plays a crucial role in the Upward Bound student services by performing a wide variety of tasks that support the department’s mission.

Requirements

  • High school diploma or equivalent required. Associate’s degree preferred.
  • Two (2) general office experience required, three (3) years preferred.
  • Bilingual (English/Spanish) preferred.
  • Proficiency in Microsoft Office applications.
  • Good oral and written communication skills.
  • Positive attitude and energy.
  • Ability to meet deadlines and work independently.
  • Ability to value and communicate/work with a variety of personality types.
  • Ability to lead and follow directions.
  • Effective interpersonal and small-group communication skills.
  • Ability to work as an effective and productive team member.
  • Must be able to work daily during the between 8 to 19.5 hours each week.
  • Occasional weekend or evening will be required during the academic year.

Responsibilities

  • Provide exceptional customer service while acting as the first point of contact for Upward Bound Program student services.
  • Answer incoming telephone calls, online chats and in person inquiries from students, parents, and members of the campus community.
  • Act as a paraprofessional during New Student Welcome, interacting with new students and family members during presentations and workshops as well as individually.
  • Teach students how to navigate resources and services, one-on-one and during group workshop.
  • Participate in informational panels and presentations on advising issues and services.
  • Serve on a student advisory board and recruitment board (participating in advisor interviews).
  • Facilitate workshops to help students explore majors, registration help, etc.
  • Assist with Upward Bound quarterly newsletters and announcements.
  • Make copies, file, send/sort mail and email, and assist with large mailings, upload student information in student data software.
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