Pediatric Urgent Care - Front Desk Associate (Part-Time) Braintree, MA

PM Pediatrics-posted 4 months ago
Braintree, MA
11-50 employees
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The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

  • Greets families professionally both in person and on the phone.
  • Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed.
  • Accesses empathy and active listening in difficult interpersonal situations.
  • Supports patient care quality initiatives as directed.
  • Coordinates escalations and urgent issues to ensure timely and complete resolutions.
  • Collaborates and communicates with site leadership to facilitate management of complex patient issues.
  • Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit.
  • Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process.
  • Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology.
  • Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
  • Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage.
  • Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
  • Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling.
  • Executes other duties as assigned.
  • Team player that can function independently in a fast-paced environment.
  • Intermediate skills with Microsoft Office Suite.
  • Ability to work flexible work schedules based on office needs.
  • Excellent customer service and telephone skills.
  • Strong verbal and written communication skills.
  • Professional and friendly demeanor.
  • Quality focused and detail oriented.
  • Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
  • Outstanding time management, organizational, and critical thinking skills.
  • Superior situational awareness and ability to successfully react to urgent situations.
  • Prior experience in a healthcare environment and knowledge of medical insurance preferred.
  • Socially perceptive and ability to relate to children and how they interact with their families.
  • Comfortability with routinely shifting demands.
  • Navigate multiple computer systems.
  • Prior Front Desk, concierge, customer service or other hospitality experience preferred.
  • High school diploma or GED.
  • Prior experience in a healthcare environment and knowledge of medical insurance preferred.
  • Prior Front Desk, concierge, customer service or other hospitality experience preferred.
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