Pediatric Patient Service Rep/Medical Assistant

University Physicians' Association•Knoxville, TN

About The Position

University Physicians' Association is seeking qualified applicants for a full-time Pediatric Patient Service Representative (PSR) at GI for Kids (Morristown Location). Job duties include: Greet patients in friendly and timely manner Ensure that patients complete necessary forms required for the electronic health record and billing office Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays Ensures good patient flow through practice by timely processing of patients as they arrive at front office Answer patient inquiries regarding patient registration information or billing questions Refers patient inquiries regarding medical care or treatment to medical assistant or physician Schedules patients with appropriate physician Document scanning into electronic health record Review medical records for urgent request and special needs Supports the office clinic under the direction of the Certified Medical Assistant as needed, to include rooming patients and gathering patient information for chart documentation. Provide patient education as instructed. Triage in-bound clinical care calls, assesses patient concerns and responds according to the clinical care protocols. Other duties as assigned

Requirements

Must have critical thinking skills, computer proficiency, attention to detail, be highly motivated and personable.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

6-months to 1-year of previous medical office experience preferred

Responsibilities

Greet patients in friendly and timely manner
Ensure that patients complete necessary forms required for the electronic health record and billing office
Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
Ensures good patient flow through practice by timely processing of patients as they arrive at front office
Answer patient inquiries regarding patient registration information or billing questions
Refers patient inquiries regarding medical care or treatment to medical assistant or physician
Schedules patients with appropriate physician
Document scanning into electronic health record
Review medical records for urgent request and special needs
Supports the office clinic under the direction of the Certified Medical Assistant as needed, to include rooming patients and gathering patient information for chart documentation.
Provide patient education as instructed.
Triage in-bound clinical care calls, assesses patient concerns and responds according to the clinical care protocols.
Other duties as assigned