Pediatric Oncology Clinical Navigator

Carilion Medical Center•Roanoke, VA

About The Position

The Clinical Navigator uses clinical processes in decision-making, patient assessment, data analysis, development and implementation of methods and systems to improve the overall quality and efficiency of patient care. The Clinical Navigator offers individualized support across the continuum of care to patients, families, and caregivers to expedite care delivery and alleviate barriers. The OCN is responsible for the coordination of care through interdisciplinary collaboration with a a goal of delivering efficent care with optimal outcomes. The OCN will ensure ease of transition through various health settings during the patient's cancer journey.

Requirements

Education: Bachelor's degree from an accredited program in area of clinical specialty strongly preferred.
Experience: 3 years of experience in a healthcare setting.
Licensure, certification, and/or registration: Licensed/Registered in clinical specialty as required by the state of Virginia (i.e. Respiratory Therapy, Physical Therapy, Clinical Social Work, etc.)
Life Support: BLS required
Excellent written and oral communication skills.
Excellent interpersonal skills, organizational ability, and initiative.
Proven ability to understand medical terminology, problem solving and handle stressful situation with a professional manner.
Good team dynamic skills in order to facilitate change and achievement of defined outcomes.
Must be able to work with minimal amount of supervision.
Possess leadership skills including staff education, preceptorship, patient education, and participate in process improvement initiatives.
Must work autonomously and in a team environment.
Utilize delegation and critical thinking skills to provide quality service through a team oriented, collaborative approach to patient care.
Demonstrate the role of patient advocate, protector of patient’s rights, provider of psychological/social/cultural support, and tolerate stressful situations.
Excellent interpersonal communication, customer service and teamwork skills required.
Above average organizational skills, ability to multi-task, and attention to detail in work.

Responsibilities

Coordinates care through interdisciplinary collaboration with a goal of delivering efficient care with optimal outcomes.
Ensures ease of transition through various health settings during the patient's journey.
Organizes, formulates and coordinates a multi-disciplinary approach to the patient population for achievement of optimum outcomes.
Collaborates with clinical team to triage new patient referrals efficiently to ensure timely access to care.
Assesses, implements, and coordinates patient care plans.
Screens referrals to ensure appropriate patient placement in programs.
Ensures patients and family members understand the plan of care and responds to patient needs and concerns.
Collaborates with multidisciplinary care team and expedite sequence of patient’s workup, active treatment, survivorship, and end of life care.
Provides communication, advocacy, and education.
Assesses and documents patient needs, goals, and preferences to ensure integrated into treatment and care delivery.
Researches access to therapeutic clinical trials and communicates with patients, families and investigators regarding therapeutic clinical trials, including patient-specific education about clinical trials.
Plans, implements and coordinates strategies through evidence-based practices to support quality patient care; and improve outcomes.
Evaluates barriers to care and collaborate with community resources to eliminate barriers.
Coordinate patient education and provide resources for financial, legal and social support.
Serves as a liaison between department staff, patients and families, physicians, external vendors/partners to ensure a collaborative approach to care for patients and families.
Interacts with staff, patients, families, visitors, members of the health care team and external partners to develop, coordinate, and manage the plan of patient care.
Encourages and empower patients to actively participate in decision-making about their treatment and care.
Serves as advocate for patient, protector of patient’s rights, and provider of psychological/social/cultural support.
Facilitates daily coordination of patient care.