Pediatric Mental Health Care Coordinator

University of Texas at Austin•Austin, TX

49d•$47,000•Hybrid

About The Position

The Texas Child Health Access Through Telemedicine (TCHATT) Pediatric Mental Health Care Coordinator will work as part of an interdisciplinary, team-based program that cares for patients enrolled in the TCHATT program at Dell Medical School. TCHATT provides telemedicine or telehealth programs to school districts to help identify and assess the behavioral health needs of children and adolescents and provide access to mental health services. This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children, adolescents, and perinatal women. A flexible working arrangement agreement can be accommodated based upon the needs of the program and with supervisor approval. This position may require occasional work on-site for some of the scheduled work week. Remote work will require reliable internet access and a suitable private workspace free from distractions. This position has an end date of 8/31/2026, but may be renewable based upon availability of funding, work performance, and progress toward goals. Funding is expected to continue. Purpose The Pediatric Mental Health Care Coordinator will help children and families navigate through the Texas Child Health Access Through Telemedicine (TCHATT) program, assist in connecting them to providers in the community if needed, and maintain confidentiality of information in all aspects of care. Interest in developing sustainable pathways for referrals and enhancing processes is welcomed.

Requirements

Bachelor's degree in social work, education, psychology, or a related field.
Three (3) years of professional experience working in a health care or educational (preferably K-12) setting.
Excellent oral and written communication skills. Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena, and Calendly.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Master's degree in social work, psychology, education, or a related field.
Knowledge of managed care, medical terminology, patient referral processes, claims, and CPT coding.
Experience working with pediatric behavioral and mental health patient populations.
Knowledge of educational practices supporting mental health and social-emotional learning in K-12 settings.
Experience developing, refining, and evaluating patient care plans or student education plans.
Able to prioritize, plan, and handle multiple tasks/demands simultaneously.
Bilingual (English/Spanish) language proficiency.

Responsibilities

Work in an interdisciplinary model and collaborate with pediatric psychiatrists, psychologists, other licensed mental health professionals, and operational staff to support students and families receiving care and navigate treatment recommendations.
Assemble information concerning a patient's clinical background and referral needs.
Complete documentation in the clinical record related to interaction with individuals served, families, and other service providers in an accurate and timely manner, and in accordance with professional ethics and with both federal and state regulations.
Connect students and families to community resources for long-term care, providing ongoing support and facilitation to ensure effective transition.
Coordinate with TCHATT professionals, schools, and families to minimize obstacles and increase patient and provider satisfaction.
Act as a liaison to all stakeholders and support customer service needs, including scheduling/rescheduling, records management and requests, and questions related to TCHATT services.
Oversee internal and external communication related to patients' clinical services, discharge plans, and school collaboration among team members, patients, guardians, and school staff.
Support team members in disseminating appropriate referral information. Document information in the electronic medical record.
Collaborate with graduate assistants and/or interns to maintain a community resource database for external referrals, locating student referrals, and problem-solving complex cases.
Develop and deliver TCHATT trainings for new hires and school staff. Additionally, perform other duties and special projects, as assigned.