Pediatric Medical Receptionist

Whole Family Health Center Inc•Vero Beach, FL

3d•$18 - $20

About The Position

We are seeking a highly organized, detail-oriented Medical Receptionist to join our Pediatric team. The ideal candidate thrives in a fast-paced environment, provides exceptional customer service, and contributes to a positive, collaborative workplace. This position plays a critical role in maintaining office operations, supporting clinical staff, and ensuring a welcoming experience for all patients.

Requirements

High school diploma or GED required; college degree preferred.
Must be cross trained in electronic medical records, scheduling software, and Microsoft Outlook.
Strong clinical skills and knowledge of evidence-based therapies
Excellent communication and interpersonal skills
Level 2 background clearance and required immunizations (MMR, Hep B, Varicella, Tdap, PPD).

Nice To Haves

Bilingual in Spanish, or Creole a plus.

Responsibilities

Maintain professional, positive interactions with patients, visitors, and coworkers.
Keep reception and waiting areas clean, organized, and welcoming.
Greet and direct visitors, vendors, and patients appropriately.
Collect, verify, and enter patient demographics, identification, insurance information, and visit reasons into Phreesia and Athena.
Provide and collect required forms, consent packets, and documentation.
Collect patient payments and manage daily payment batches.
Answer incoming calls, schedule patient appointments, and conduct reminder calls.
Schedule follow-up visits, diagnostic testing, and specialty referrals; follow up to confirm completion.
Verify insurance eligibility and assist with general patient inquiries.
Maintain accurate provider schedules.
Clear no-shows and reschedule cancelled or bumped appointments.
Document patient interactions and care coordination in the EHR.
Assist with outside screenings and provide cross-clinic coverage when needed.
Attend required training and perform additional duties to support smooth clinic operations.