Pediatric Dental Patient Care Coordinator

Smilebuilderz • Lancaster, PA

35d

About The Position

We are seeking a compassionate and organized Pediatric Dental Patient Care Coordinator to join our multi-specialty dental practice. This role is essential in providing an exceptional experience for our young patients and their families, ensuring smooth coordination of care, and assisting with scheduling, insurance, and communication between the clinical and administrative teams.

Requirements

• Previous experience in a dental or medical office, preferably in pediatrics.
• Strong customer service and communication skills, especially when working with children and parents.
• Proficiency in dental software and insurance verification.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Compassionate and patient-focused attitude.

Nice To Haves

• Knowledge of dental terminology and pediatric dental procedures.
• Experience handling Medicaid and private dental insurance claims.

Responsibilities

• Serve as the first point of contact for pediatric patients and their families, ensuring a warm and welcoming environment.
• Educate parents and guardians about treatment plans, post-visit care, and financial responsibilities.
• Address patient concerns with empathy, helping to ease dental anxiety for children.
• Schedule, confirm, and manage patient appointments, including recalls and follow-ups.
• Optimize provider schedules to ensure efficient patient flow.
• Coordinate referrals and specialty appointments when needed.
• Verify insurance benefits and eligibility before appointments.
• Assist with claim submissions, pre-authorizations, and financial arrangements.
• Explain treatment costs and payment options to parents in a clear and professional manner.
• Maintain accurate and up-to-date patient records in the practice management system.
• Ensure compliance with HIPAA and other regulations regarding patient information.
• Assist with front desk duties, such as answering phones, checking in patients, and processing paperwork.

Benefits

• Paid Time Off for FT Staff
• Paid Holidays
• Discounted Dental Services
• EAP Services
• Employee Referral Program
• Employee Discounts
• Employee Events Throughout the Year
• Medical, Dental, & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Voluntary Accident & Critical Illness Benefit
• Voluntary Term Life Insurance
• Long Term & Short Term Disability
• 401(K) Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed
• Number of Employees: 51-100 employees