Pediatric Complex Care Guest Relations CMA

Johns Hopkins • Baltimore, MD

103d • $22 - $36

About The Position

The Guest Relations Specialist is responsible for coordinating the care of patients in the Pediatric Complex Care Collaborative program at The Johns Hopkins Hospital. Emphasis will be placed on the scheduling, registration and coordination of patient appointments including gathering all necessary patient information, updating EPIC, patient education and answering patient requests for information. The Guest Relations Specialist will be responsible for managing physician scheduling templates and overseeing the high-volume, complex scheduling needs of patients and providers within the department. This role requires close collaboration with physicians, clinical teams, and administrative staff to ensure clinic schedules are accurate, efficient, and optimized for patient access and provider workflow. This position will serve as the primary resource for resolving scheduling conflicts, troubleshooting template issues, and maintaining compliance with departmental and institutional guidelines. This position will manage relationships with patients and/or their designee and other various referral sources. This position may also be responsible for obtaining vital signs, rooming patients and assisting during patient examinations, as needed and thereby requires active CMA certification. Schedule Monday through Friday; dayshift; no weekends Hybrid opportunity with some flexibility dependant on patient needs. Ask your recruiter for more details.

Requirements

• Bachelor's degree from an accredited educational institution.
• Certification as a medical assistant (CMA) from a nationally recognized accrediting agency.
• Maintenance of CPR/BLS certification.
• At least three years of experience in a health care customer service related administrative role.

Responsibilities

• Coordinate the care of patients in the Pediatric Complex Care Collaborative program.
• Schedule, register, and coordinate patient appointments.
• Gather all necessary patient information and update EPIC.
• Provide patient education and answer patient requests for information.
• Manage physician scheduling templates.
• Oversee high-volume, complex scheduling needs of patients and providers.
• Collaborate with physicians, clinical teams, and administrative staff.
• Resolve scheduling conflicts and troubleshoot template issues.
• Maintain compliance with departmental and institutional guidelines.
• Manage relationships with patients and referral sources.
• Obtain vital signs, room patients, and assist during patient examinations as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree