Pediatric Care Management Manager

Intermountain Health • Lehi, UT

1d • $51 - $79

About The Position

The Manager of Care Management II leads and collaborates with care management operations across utilization review, acute and emergency department care, and ambulatory/community settings, ensuring alignment with broader system-level strategies. This role oversees multiple disciplines at various care sites within a market or region, working collaboratively with medical staff, nursing, clinical, and revenue cycle leaders to optimize patient care and financial performance. Responsible for managing departmental services, including social work and complex care planning, transitions of care, and utilization management. The position ensures compliance with state, national, and regulatory requirements while fostering workforce development. The manager plays a crucial role in shaping enterprise-wide strategies to deliver safe, high-quality, patient-centered, and equitable care. Additionally, this role may require travel to various locations for operational oversight and leadership support. Scope: Manages a department with operations primarily 24/7 (requiring overnight and non-traditional hours of support for escalations). Oversees operations related to staffing, escalations, barrier triage, and coordination with compliance and legal teams to support care delivery. Job Specifics Pay Range: $50.97 - $78.69 Exempt Benefits Eligible: Yes FTE: Full time Shift: This role supports the Emergency Department care management teams at both Primary Children’s Salt Lake and Lehi, as well as the inpatient care management team in Lehi. Because the ED operates 24/7, the selected manager will need flexible hours to provide leadership coverage for both day and night shifts. Click learn about additional Intermountain benefits Licensed Clinical Social Worker (LCSW) licensure REQUIRED.

Requirements

• Current Registered Nurse (RN) license or Licensed Clinical Social Worker (LCSW)/Licensed Master Social Worker (LMSW) or applicable license in state of practice.
• Bachelor’s degree in Nursing or Master’s degree in Social Work from accredited institution (degree verification required)
• Care Management certification within 24 months of hire or promotion into role
• Demonstrated care management experience

Nice To Haves

• Management experience in hospital Care Management, utilization review, ambulatory care management, ambulatory utilization review or related area

Responsibilities

• Leadership & Operations: Oversees care management, ensure daily efficiency in operations and staffing, allocate resources, and contribute to executive decisions.
• Financial & Operational Management: Supports budgeting, revenue cycle processes, and compliance with financial goals.
• Employee Engagement & Development: Leads hiring, training, retention, and performance evaluation while fostering professionalism.
• Clinical Excellence: Ensures patient safety, quality care, compliance, and best-practice collaboration.
• Patient Experience & Advocacy: Drives patient satisfaction programs and mentor staff in service excellence.
• System-Wide Collaboration: Represents care management with healthcare executives, post-acute providers, multidisciplinary teams, and outreach programs to improve care transitions and service integration.
• Process Improvement Leadership: Drives high-impact change initiatives, monitors key performance indicators, and leads quality assurance efforts.
• Change Management: Leads strategic initiatives to support enterprise KPI’s and outcomes, manages transitions, and involves staff in decision-making.
• Continuous Improvement: Implements best practices, drives quality enhancements, and optimizes operational effectiveness.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager