Pechanga Cafe Server - Requisition #696659

Pechanga Resort & Casino • Temecula, CA

101d • $14

About The Position

Servers are Pechanga's ambassadors of guest service within each of the restaurants. They customize service for each guest to create a memorable dining experience. They facilitate those dining experiences with menu/bar/wine knowledge, service etiquette, and sales ability. Servers contribution to the organization is the moment-to-moment service with guests which provides amiable and personable contact for every table, creating a face to represent four diamond service at Pechanga Resort and Casino. Servers contributions to the department extend to bottom line. They cultivate professional relations with clientele approaching each table as a business transaction, selling product and services available in the restaurant. Servers contributions to the guests are to understand their expectations and be the means to pair them with exact resort product/dish/wine/etc for those needs. They understand and then provide based on their understanding.

Requirements

• At least 6 months experience is preferred
• Ability to read, write and comprehend simple instructions, short correspondence, and memos
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to effectively present information in one-on-one and small group situations
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
• Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Must qualify to obtain and maintain a Class 'A' gaming license
• Must qualify to obtain and maintain a Food Handlers Certificate
• Must qualify to obtain and maintain a Tips Certification
• Ability to perform tray service
• Ability to take direction well and without being offended
• Multitasking and Time Management skills
• Possess fluent English speaking, writing and comprehension skills

Nice To Haves

• Ability to speak Cantonese, Chinese, Korean, Mandarin and Vietnamese preferred
• Knowledge of Cantonese, Chinese, Korean, Mandarin and Vietnamese cuisine preferred

Responsibilities

• Greeting tables upon arrival with a warm and personable approach
• Selling menu items by being specific, pairing items that compliment each other and the guest's tastes
• Be an ambassador of the guest by asking guest specific questions and tailoring service to their expectations
• Take guests' order accurately and in a timely manner consistent with restaurant's steps of service
• Input and deliver food orders for each table
• Take and deliver beverage order for each table
• Preset tables for service with items that guests may need to enjoy their meal
• Clearing all soiled china, glass or silverware throughout guests' dining experience
• Be knowledgeable about all menu items (food/beverage/wine)
• Demonstrate a working knowledge of proper service etiquette with every guest
• Keep an accurate running check of guests' orders and present a final bill for guests, process all payments according to PRC Cash Handling Procedures
• Other duties as assigned

Benefits

• $14.50 per hour + tips

What This Job Offers

• Industry: Accommodation