Peak Time Client Relationship Consultant (Banker) - Napa, CA (19 hrs) Bilingual English & Spanish

U.S. Bank • Napa, CA

18d • $20 - $25 • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Responsible for demonstrating excellent customer service in accordance with the U.S. Bank customer service expectations. Works a specified schedule (less than 20 hours per week) during peak business times in a branch. Accountable for sales and service activities in all Consumer Banking branch locations (Metro, Community, and In-Store On-Site). Responsible for assessing and handling customers' banking needs, obtaining and processing customer/account information and selling bank deposit and loan products and services. Utilizes the Customer Engagement Cycle to profile customers and identify opportunities. Bilingual Peak Time CRC’s perform these responsibilities in the languages deemed essential within a particular branch or community.

Requirements

• Bilingual
• High school diploma or equivalent
• Typically two or more years of job-related experience, including sales and customer service experience
• Typically has one year of related banking experience or commensurate training in sales and customer service experience
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

Nice To Haves

• Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems
• Demonstrates a proven commitment to a unified customer experience by providing excellent customer service and models skills consistent with U.S. Bank’s Core Values
• Knowledge of retail product philosophy, policy, procedures, documentation and systems
• Effective interpersonal skills, selling and referral skills
• Strong mathematical, problem solving and negotiation skills
• Strong verbal and written communication skills

Responsibilities

• Demonstrating excellent customer service
• Working a specified schedule (less than 20 hours per week) during peak business times in a branch
• Accountable for sales and service activities in all Consumer Banking branch locations (Metro, Community, and In-Store On-Site)
• Assessing and handling customers' banking needs
• Obtaining and processing customer/account information
• Selling bank deposit and loan products and services
• Utilizing the Customer Engagement Cycle to profile customers and identify opportunities
• Bilingual Peak Time CRC’s perform these responsibilities in the languages deemed essential within a particular branch or community

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED