Peak Time Banking Specialist - Temple

Extraco Banks • Temple, TX

181d

About The Position

As a Banking Specialist, you will be a critical member of our banking team responsible for executing banking transactions flawlessly, safeguarding against fraud, and identifying sales opportunities for our Relationship Bankers. In this role, you will be the frontline guardian of transaction accuracy and security, ensuring that our customers' financial activities are conducted with precision and trust. Additionally, your ability to identify and refer sales opportunities will contribute to the bank's growth and success while delivering exceptional customer service.

Requirements

• High School diploma
• 1 year of customer service and cash experience required

Nice To Haves

• Knowledge of Retail Banking

Responsibilities

• Utilize technology to educate customers on our full range of digital banking options including but not limited to virtual tellers and our mobile app.
• Educate customers on best practices for safe online banking habits.
• Be a point of contact for customers facing technical issues or difficulties with our digital banking tools.
• Gather feedback from customers regarding their digital banking experience and provide management with insights on trends that arise.
• Stay well-informed about the bank's products and service, enabling you to identify opportunities to refer business to our Relationship Bankers.
• Utilize tools and resources to document all services completed on our customer's accounts.
• Provide exceptional service through our SWARM Banking approach, which involves greeting customers by name and greeting them as they walk into our lobbies.
• Accurately process a wide range of banking transactions including deposits and withdrawals, adhering to established procedures and regulatory guidelines.
• Safely and accurately handle cash, coins, and negotiable instruments, following established cash-handling procedures.
• Consistently balance teller drawer with zero to minimal outages.

Benefits

• Consumer Banking Training Academy that will provide you the tools and knowledge to be successful.
• Complete career path opportunities for your growth.
• Ability to take your progress in your own hands with sophisticated software to document your personal development.
• Partnerships throughout our branch network that can assist in your success.
• Regular 1on1 meetings and coaching sessions with your leadership team.
• Active approach to identify ways to improve the employee experience alongside the customer experience.
• Annual Retail Awards and Recognition Event to celebrate employee successes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED