PDM Applications Engineer

GSC•Village of Germantown, WI

About The Position

At GSC we are enthusiastic problem solvers. We like to inspire and educate companies on how to leverage 3D engineering technology to advance manufacturing, drive innovation, and fuel new product development. We love to provide solutions that will enhance our customer's design process. We are passionate about we do. All of GSC is focused on customer satisfaction through ideation, inspiration, motivation, and innovation to achieve excellence. Reporting to the Director of Engineering Services, the Senior PDM Applications Engineer provides coaching and guidance to PDM team members and evaluates PDM team’s projects. Delivers comprehensive post-sales support for GSC’s customers regarding SOLIDWORKS PDM and 3D Experience on cloud products, performs the implementation of multiple products, serves as high level technical support, and provides effective training sessions to GSC’s employees and customers when necessary. Our robust benefits package includes: PTO (holiday, sick, vacation) Medical/Dental/Vision/Life insurance 401k

Requirements

Strong experience utilizing SolidWorks PDM software required
An understanding of Microsoft SQL standard database software
Understanding of engineering processes and terms
Effective written/oral communication skills. Outstanding presentation skills
Customer focused approach. Skilled at problem solving, basic project management and basic negotiation
Clear understanding of computer networking and hardware
Ability to travel locally and in the region

Nice To Haves

2+ years of professional PDM experience highly preferred
Prior technical support experience in networks administration and/or software related field preferred

Responsibilities

Provides mentorship for the PDM Applications Engineers including coaching and development, interviewing, and other duties as needed
Works with clients on the installation, training and implementations process for PDM, 3D Experience, or other SolidWorks products
Works with Services team to report project status and collaborate on problem solving
Trains, mentors and serves as a role model for PDM Applications Engineers in the areas of software capability, technical knowledge, and general customer interaction
Recommends new processes and procedures for the PDM team to streamline product implementation, functions, improve efficiencies and increase quality of service
Partners with the PDM Solutions Architect to support pre and post-sales efforts. Analyzes customer needs and makes recommendations leading to the most efficient use of SOLIDWORKS PDM solutions
Provides Level 3 (highest level) technical support.
Develops excellent relationships with SOLIDWORKS technical support, leadership and partners
Helps to prepare PDM Applications Engineers to meet annual PDM certification requirements
Travels to customer and training sites as required (but not very common)