PDC Operations Lead CE
About The Position
Comprehensive FSO knowledge: Manage daily account operations: parts receive/return, manage shifts, track escalations, track open service cases, monitor safety performances. Customer Interface: Daily/ weekly/ monthly meetings with the customer. Handling technical escalations, define mitigation plans, present findings & analysis. Monitor team's KPIs- Utilization, over-time, certifications. Monitor PDC fleet performances/ KPIs: Uptime, NCs, PM/CM time Help with new team members onboarding. Install, maintain, and upgrade customer equipment Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues Follow and generate documented procedures and published task plans Communicate with customers and internal business units, lead projects as necessary Train and mentor junior Field Service Engineers [Customer Engineers] Fulfill additional duties, as assigned Only relevant for candidates with vast PDC experience Must have minimum 2-3 years as a lead CE or 6+ years as a CE for PDC products (non legacy) Work on customer site (near Austin) Completion of an Associate degree or comparable military technical training and field service experience Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics Strong knowledge of hand tools and their appropriate usage, including digital multimeters Advanced knowledge of wafer processing parameters Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Possession of a valid driver's license and the ability to obtain a passport, if travel is required. Able to meet all on-site requirements, including safety, environmental guidelines. Experience with large ramp execution Experience with Samsung (US/Korea) Experience with one (or more) of the following platforms: DR G10/H20, Provision10, Enlight, Primevision10 Bachelor's Degree Project management skills and ability to lead key customer and internal product meetings This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Requirements
- Must have minimum 2-3 years as a lead CE or 6+ years as a CE for PDC products (non legacy)
- Work on customer site (near Austin)
- Completion of an Associate degree or comparable military technical training and field service experience
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and their appropriate usage, including digital multimeters
- Advanced knowledge of wafer processing parameters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver's license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines.
- Experience with large ramp execution
- Experience with Samsung (US/Korea)
Nice To Haves
- Experience with one (or more) of the following platforms: DR G10/H20, Provision10, Enlight, Primevision10
- Bachelor's Degree
- Project management skills and ability to lead key customer and internal product meetings
Responsibilities
- Manage daily account operations: parts receive/return, manage shifts, track escalations, track open service cases, monitor safety performances.
- Customer Interface: Daily/ weekly/ monthly meetings with the customer.
- Handling technical escalations, define mitigation plans, present findings & analysis.
- Monitor team's KPIs- Utilization, over-time, certifications.
- Monitor PDC fleet performances/ KPIs: Uptime, NCs, PM/CM time
- Help with new team members onboarding.
- Install, maintain, and upgrade customer equipment
- Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
- Follow and generate documented procedures and published task plans
- Communicate with customers and internal business units, lead projects as necessary
- Train and mentor junior Field Service Engineers [Customer Engineers]
- Fulfill additional duties, as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
