PD Senior Access Rep - Radiology Call Center - Variable Shift

University of California-Irvine-posted 7 months ago
$30 - $30/Yr
Entry Level
Irvine, CA
Educational Services
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UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

  • Functions as lead to other Admit Workers, assisting with workflow and resolution of complex or unusual issues.
  • Registers patients and verifies insurance and/or third-party coverage.
  • Schedules, confirms, and cancels patient appointments.
  • Performs general clerical and reception duties.
  • Trains new staff and monitors progress for Radiology front desk duties and call center scheduling.
  • Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.
  • Must demonstrate customer service skills appropriate to the job.
  • Minimum 6 months of experience working in a call center setting plus 12 months experience working in a healthcare setting or 12 months experience working in a call center in a healthcare setting.
  • Excellent written and verbal communication skills in English.
  • Demonstrated knowledge of medical terminology.
  • Demonstrated knowledge of insurance programs and/or government programs.
  • Demonstrated experience using office equipment such as a printer, copier, fax, scanner.
  • Demonstrated experience using a computer, including data entry and retrieval.
  • Ability to maintain a work pace appropriate to the workload.
  • Ability to establish and maintain effective working relationships across the Health System.
  • Knowledge of University and medical center organizations, policies, procedures and forms.
  • Demonstrated experience working with a patient registration software system.
  • Bilingual skills in English and Spanish and/or Vietnamese.
  • Medical insurance
  • Sick and vacation time
  • Retirement savings plans
  • Access to a number of discounts and perks.
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