PCS Field Engineer 1

GE Healthcare

Full-time - Entry Level

Remote

Chemical Manufacturing

About the position

The Field Engineer I at GE Healthcare is responsible for performing timely and accurate preventative maintenance on medical equipment across various modalities. This remote role requires onsite support at customer locations, particularly in the Anchorage, AK area. The position emphasizes customer satisfaction through service excellence and involves learning from experienced field engineers to develop troubleshooting and repair skills.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Benefits

• Relocation Assistance Provided
• Professional development opportunities
• Competitive compensation
• Challenging careers in a supportive environment