PCOA Support Specialist (Healthy Living Program)

Pima Council On Aging • Tucson, AZ

423d • $32,614 - $32,614

About The Position

The PCOA Support Specialist plays a crucial role in providing clerical and administrative support to the Healthy Living Program. This part-time position involves assisting with various administrative tasks, managing program data, and ensuring compliance with regulations while delivering excellent customer service to clients and visitors.

Requirements

• High School diploma or GED; some college or an Associate's degree is preferred.
• At least six (6) months of experience in administrative support, data entry, Microsoft Office Suite, and customer service; one (1) year is preferred.
• Bilingual in English and Spanish is required.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Nice To Haves

• Knowledge and skill in customer service relations.
• Skill in using Microsoft Office suite and virtual collaboration platforms.
• Ability to create, maintain, and enter information in databases with accuracy.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to effectively communicate with, receive information from, and convey information to others.
• Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.

Responsibilities

• Assists with various administrative and clerical tasks, and other special projects as assigned.
• Compiles, stores, retrieves, and reports organizational and program data as needed.
• Completes all assigned tasks with an emphasis on quality and timeliness.
• Handles routine correspondence and other requests for information.
• Provides customer service to clients and visitors in person, by phone, or through email correspondence.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Participates in individual and team meetings, huddles, trainings, and scheduled events.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).

Benefits

• Medical, dental, and vision benefits for employees working at least thirty (30) hours per week.
• Voluntary life and AD&D, as well as long- and short-term disability benefits for employees working at least thirty-seven and a half (37.5) hours per week.
• Fourteen (14) paid holidays, twenty-one (21) days of vacation, and fifteen and a half (15.5) days of sick leave for regular, full-time employees.
• Prorated time off for part-time employees depending on hours worked.
• Bilingual pay differential available upon passing a fluency examination.
• 401K plan with immediate eligibility to contribute and vesting upon hire.
• Employee wellness and assistance programs available.
• In-house training and professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED