PCL Desk Night and Weekend Supervisor, UT Libraries

University of Texas at Austin

8d•$46,000•Onsite

About The Position

The University of Texas Libraries advances teaching, catalyzes research, and democratizes learning in order to develop critical thinkers and global citizens. As an essential campus partner in building a rich research and learning ecosystem, we are committed to creating and sustaining a community that welcomes and respects all individuals, celebrates different perspectives and experiences, and fosters belonging. To learn more about UT Libraries, please visit our website: https://www.lib.utexas.edu/ Purpose The PCL Desk Night and Weekend Supervisor serves as the evening and weekend supervisor of the Perry-Castañeda Library, the main library on the University of Texas at Austin campus. This position provides leadership for a cohort of undergraduate and graduate student workers at a busy service point for circulating library materials and providing research and technical assistance.

Requirements

High school diploma (or GED) and four years of library work experience or relevant customer service experience (retail, bookstore, service industry, etc.).
Demonstrated ability to work in a multi-tasking environment while maintaining attention to detail.
Supervisory experience.
Experience staffing a service desk in a public or academic library.
Strong customer service skills, with an emphasis on diplomacy and discretion.
Commitment to creating a welcoming library environment for all library users and staff.
Demonstrated ability to effectively make decisions, manage workflows, and solve problems, and exercise initiative.
Demonstrated evidence of strong interpersonal skills and effective communication skills (both written and verbal).
Ability to maintain scheduled hours.
Ability to work with limited supervision and as a member of a team.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Bachelor's degree and more than required experience.
Experience with Alma LSP.
Demonstrated flexibility in structuring duties.
Experience with an integrated library system (ILS).
Strong organizational, administrative, and supervisory skills demonstrated by previous employment experience.
Experience leading a team of student workers on a college or university campus.
Experience with scanning equipment and software.
Experience performing circulation functions and providing reference services in an academic library.
Experience opening/closing library facilities.

Responsibilities

Oversee Perry-Castañeda Library (PCL) Desk activities during evenings and weekends.
Lead a team of undergraduate and graduate student workers.
Represent the UT Libraries and interpret policies for library users.
Provide users with research help and referrals to UT Libraries staff members and departments.
Oversee circulation of library materials.
Orient library users to UT Libraries resources and services.
Assist users with printing, computers, and scanners.
In conjunction with daytime supervisor, hire student employees each semester and as needed.
Train new student employees on department processes and procedures ensuring excellent customer service for library users.
Schedule and supervise student employees with an emphasis on mentorship that allows them to prioritize their academic endeavors while balancing the commitments of their position at UT Libraries.
Evaluate student employees and redirect as needed, monitor service quality at the PCL Desk, and collaborate with Libraries Assessment Team on organizational assessment efforts.
Partner with UT student success programs, such as University Writing Center and Sanger Learning Center, to build relationships and strengthen service learning for UT Libraries.
Other related functions as assigned.