PCI Customer Retention Representative

Deluxe•Fort Worth, TX

About The Position

Responsible for assisting callers with questions related to compliance standards and associated fees. Keeps abreast of any changes to laws and regulations that pertain to the Payment Card Industry (PCI) Data Security Standards. Responsible for coordinating the completion of online compliance documents and responding to any questions or concerns related to the PCI program. • Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information. • Assist with any overflow calls from other call center queue(s) because of low staffing or high volume of calls. • Provide assistance to both internal and external customers while exhibiting tact, courtesy, and professional demeanor. • Adapt and effectively utilize various internal computer applications. • Record calls and other inquiries in the on-line database (merchant system). Basic Qualifications: Education and Experience: HS/GED and 2 years of related experience or Tech Cert and 0 years • Prior customer service experience in a call center environment is required. • Functional knowledge of Microsoft Outlook, Word and Excel. Preferred Qualifications: Education and Experience: Tech Cert and 0 years • Bilingual (English/Spanish) is beneficial, but not required. • Speaks clearly and effectively in a variety of settings. • Excellent written communication skills. • Pays attention to detail. Approaches work in a meticulous and thorough manner. • Highly productive with minimal guidance or supervision. • Has excellent attendance and completes quality work on time. Additional Basic Qualifications: Must be 18 years of age or older Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

Requirements

HS/GED and 2 years of related experience or Tech Cert and 0 years
Prior customer service experience in a call center environment is required.
Functional knowledge of Microsoft Outlook, Word and Excel.
Must be 18 years of age or older

Nice To Haves

Tech Cert and 0 years
Bilingual (English/Spanish) is beneficial, but not required.
Speaks clearly and effectively in a variety of settings.
Excellent written communication skills.
Pays attention to detail. Approaches work in a meticulous and thorough manner.
Highly productive with minimal guidance or supervision.
Has excellent attendance and completes quality work on time.

Responsibilities

Assisting callers with questions related to compliance standards and associated fees.
Keeping abreast of any changes to laws and regulations that pertain to the Payment Card Industry (PCI) Data Security Standards.
Coordinating the completion of online compliance documents and responding to any questions or concerns related to the PCI program.
Process inbound calls to the point of resolution including customer inquiries, complaints, requests for technical support, and customer account information.
Assist with any overflow calls from other call center queue(s) because of low staffing or high volume of calls.
Provide assistance to both internal and external customers while exhibiting tact, courtesy, and professional demeanor.
Adapt and effectively utilize various internal computer applications.
Record calls and other inquiries in the on-line database (merchant system).