(PCC Only) Enrollment Advisor

Portland Community College

83d • $62,753 - $64,950

About The Position

Portland Community College (PCC) is seeking a full-time, permanent Enrollment Advisor (EA) for the New Student Engagement department in Portland, Oregon. New Student Engagement supports Portland Community College’s student outcomes and goals by engaging with and guiding new students through the onboarding, registration, and college orientation processes. Under the direction of the Director of New Student Engagement, the Enrollment Advisor ensures the success of new students throughout the enrollment process. Works to resolve difficulties and overcome obstacles encountered in the enrollment and onboarding process. Determines student need in order to identify, understand, and resolve unique issues and barriers for multiple student populations in need of supplemental support. Contributes to individual and team new student enrollment and retention goals by engaging new students in the Orientation Center, providing the tools and knowledge necessary during the onboarding process, and helping students start their journey at PCC on the right path. This is a dynamic team working to elevate the enrollment and onboarding process for new students at a critical moment, ensuring new student success and retention. This position will work closely with the Enrollment Advisor and New Student Advising Program Coordinator teams. The primary on-site work location will be based at the Rock Creek campus. Traveling to all campuses for meetings, trainings, and events will be required as needed, with an on-site flex schedule of 4 days on campus. This position may also include some evenings and weekends.

Requirements

• Bachelor’s degree in Education, Liberal Arts, Sociology, Psychology, Student Services, or related field.
• Two years of experience in a postsecondary environment in a student services capacity, working with students or coordinating services.

Nice To Haves

• Strong culturally responsive communication and interpersonal skills – written and verbal, remaining sensitive to student or customer experiences and needs during challenging times.
• Collaborative, relational, and student-centered approach to successful stakeholder management through interdepartmental relationships.
• Demonstrated success communicating complex data, system navigation, and policies.
• Demonstrated ability to address equity and inclusion as a priority, especially in admissions and enrollment services.
• Ability to work in a fast-paced environment, prioritizing competing demands.
• Demonstrated ability to problem-solve through researching processes and collaboration to offer holistic solutions for students.

Responsibilities

• Interprets and responds to student inquiries regarding admissions and registration, and general college policies and procedures.
• Gathers information from students in order to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine the best course of action.
• Refers the student to the appropriate department for further assistance as necessary.
• Evaluates individual student circumstances to advise the best course of action; interprets relevant policies, procedures, and guidelines; refers student for further assistance as necessary.
• Maintains accurate records regarding the nature of interaction, discussion, and resolution.
• Provides MyPCC overview and training to support student access to their accounts and records, acts as a student resource to provide information on accounts and records, checks the PCC email account status, and provides information regarding holds and financial aid status.
• Answers general financial aid questions, including the FAFSA process, timelines, and the PCC financial aid process.
• Assists students in filling out the FAFSA.
• Provides support on aspects of the financial aid process to students and parents.
• Makes necessary referrals to other student service offices, as needed.
• Provides financial aid support to students experiencing family, personal, or economic crises that may impact school performance.
• Maintains specific focus on working with special needs populations to identify unique needs and coordinate appropriate services.
• Maintains regular communication with student development and enrollment services staff and programs in order to provide appropriate student referrals; works collaboratively to assure well-coordinated assistance for new students.
• May assist with campus-based student outreach efforts, including coordinating campus tours, scheduling rooms, preparing logistics for campus visits, and providing campus orientation presentations.
• Acts as a principal Enrollment Services point of contact for new students; may be responsible for on-the-spot problem-solving and decision-making.
• Refers students to college resources, including Career Services, Student Learning Center, Disabilities Services, Veteran Services, Resource Centers, and Student Leadership Programs.
• Conducts multi-channel outbound campaigns to prospective and current students to support the College’s comprehensive strategic plan to recruit, retain, and serve a vibrant and diverse student body.
• Performs other duties as assigned.

Benefits

• Comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options.
• Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.
• Oregon PERS contribution - PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP.
• Tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.
• PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions.
• Free access to the sport centers / campus gymnasiums, performing arts, and cultural events.
• Conference and events rental space - Employees receive 50% off when on-campus for personal events.
• Generous Paid Leave - as determined by our collective bargaining agreement (Pro-rated by FTE for Part-Time Employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree