PCC - Complex Scheduler

Emory•Johns Creek, GA

4d•Onsite

About The Position

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs...and more! Please note, this role is located in Johns Creek. Travel from John's Creek to St. Joseph's may be required Description 8a-4:30p / Full-Time / 40 hours We're seeking a PCC - Complex Scheduler who will work collaboratively with staff and patients to schedule complex appointments. This individual will:

Requirements

6 months of healthcare scheduling experience is required.
High school diploma or GED preferred
Problem-solving ability
Ability to provide a high level of customer service
Excellent communication skills, both verbal and written
Ability to work in a team environment
Time management skills
Empathy for others.

Responsibilities

Performs advanced and time intensive scheduling tasks to support complex surgeries and/or imaging and procedures outside of current clinic such as hospital or OP radiology center.
To be defined as advanced and time intensive, 75% or more of the employee's time must be spent completing all three of the below scheduling tasks: Cases performed in an ambulatory surgery center or inpatient setting o Coordination of multiple specialties Coordination of pre-operation and post-operation testing/clearance
May also perform the following: Coordination of complex, sequential treatment appointments including clinical trials and standard of care patients Coordination of transplant related work up and evaluations for donors and patients Serves as the primary point of care for these patients and their families.
Additional duties may include: Registering or scheduling new patients and return visits Scheduling ancillary appointments and imaging and procedures within their local clinic