PC Technician, Mid

Booz Allen Hamilton • Hurlburt Field, FL

19h

About The Position

PC Technician, Mid The Opportunity: Your combination of people skills and Windows PC systems expertise makes you the team hero, solving one problem after another. What if you could use those skills to troubleshoot and maintain a client’s existing technology? We’re looking for a PC Technician who works with Windows PCs to help us perform a variety of services in support of end users or missions for the various clients as directed by leadership. You’ll combine your technical knowledge and communication skills to turn metrics into information and articulate their meaning. This is an opportunity to gain experience in PC and systems hardware with opportunities to learn and grow into your preferred career path. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. What You'll Work On: Manage and provide day-to-day support for End User Devices that provide local or remote access using wired or remote connectivity. Provide troubleshooting and resolve technical issues. Conduct application and data migration. Troubleshoot and repair software and network connectivity issues. Build, configure, and test IT equipment in accordance with applicable standard hardware configurations, software images, procedures, and specific requirements. Plan, engineer, coordinate, install, or manage equipment installations. Recommend upgrades and replacements in accordance with policies and procedures. Integrate, test, and verify remote access hardware and software. Interface directly with customers to provide training and to resolve issues related to services. Coordinate with the Enterprise CSD, Site or Local Helpdesk, OEMS, Network, Server, Architecture, or Engineering and the requesting organization. Make use of Remedy for receiving, documenting, and closing tickets. Make use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, or Hypori. Provide telephony instrument services including, but not limited to, provisioning telephones, configuring and connecting VoIP telephones, keying secure equipment, changing usernames, enabling and disabling extension mobility, and activating and deactivating telephone features. Manage and provide day-to-day support for VDI clients. Integrate, test, and verify VDI client hardware and software with USSOCOM’s VDI standard client image. Join us. The world can’t wait.

Requirements

• Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices
• Experience in hardware and software installation, configuration, and troubleshooting
• Experience with active directory security group management, exchange distribution lists, and file share permission assignment
• TS/SCI clearance
• Bachelor’s degree and 2+ years of experience as a PC technician or providing Tier 1 or 2 helpdesk support, or 6+ years of experience as a PC technician or providing Tier 1 or 2 helpdesk support in lieu of a degree
• DoD 8570.01-M IAT Level II Certification such as CompTIA Security+ Certification

Nice To Haves

• Possession of excellent problem-solving and customer service skills
• Possession of excellent written and verbal communication skills
• Cisco Certified Network Associate (CCNA) Certification

Responsibilities

• Manage and provide day-to-day support for End User Devices that provide local or remote access using wired or remote connectivity.
• Provide troubleshooting and resolve technical issues.
• Conduct application and data migration.
• Troubleshoot and repair software and network connectivity issues.
• Build, configure, and test IT equipment in accordance with applicable standard hardware configurations, software images, procedures, and specific requirements.
• Plan, engineer, coordinate, install, or manage equipment installations.
• Recommend upgrades and replacements in accordance with policies and procedures.
• Integrate, test, and verify remote access hardware and software.
• Interface directly with customers to provide training and to resolve issues related to services.
• Coordinate with the Enterprise CSD, Site or Local Helpdesk, OEMS, Network, Server, Architecture, or Engineering and the requesting organization.
• Make use of Remedy for receiving, documenting, and closing tickets.
• Make use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, or Hypori.
• Provide telephony instrument services including, but not limited to, provisioning telephones, configuring and connecting VoIP telephones, keying secure equipment, changing usernames, enabling and disabling extension mobility, and activating and deactivating telephone features.
• Manage and provide day-to-day support for VDI clients.
• Integrate, test, and verify VDI client hardware and software with USSOCOM’s VDI standard client image.

Benefits

• Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.
• Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.
• Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.
• Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level